Volcano Travel Chaos Help & Info

A question about : BA refund for expenses

Hi All,

We were affected by the closure of UK airspace due to the volcanic ash cloud back in April and we were wondering how people are getting on claiming refunds for expenses from British Airways or indeed if anyone has received a refund for expenses from BA yet?

To outline our situation, we were due to fly back from Jamaica on Saturday 17th April but our flight was cancelled and when we eventually got through to BA they couldn't book us on to another flight until Thursday 29th April (an additional 12 nights).

A question about : BMI Baby

Has anybody had any response from BMIbaby with regard to expenses incurred whilst stranded due the volcanic ash storm?

I wrote to BMIbaby as soon as we returned. No response, not even an acknowledgement of my letter. I have sent another letter, still no response!

Does anybody have an e-mail address or some other way of contacting BMIbaby because I cannot find another way of contacting them.

Any help much appreciated.

A question about : Jet2 claims and travel insurance

Hello,

I have just received a form off Jet2 (after 3 weeks) to claim accomodation and food expenses due to the ash cloud.

On the form it is asking for details of my travel insurance.

What is the relationship between Jet2 compensation and travel insurance compensation?

Will Jet2 deduct any travel insurance I might recieve (which won't be much)?

The truth is I will still be out of pocket if Jet2 reimburse all I am claiming and I get the travel insurance for a delayed/cancelled flight.

A question about : What is a package?

I just booked what I thought was a package holiday,flights and hotel etc, with onthebeach.co.uk. When I got the confirmation though it says that it's holidays are not a package and are not covered by the Package regulations. I think this is all a bit underhand.The deposit they have taken is Ј415, which I can't afford to lose. Does anyone think I can get this back if I cancel?

A question about : would you risk booking a holiday now ?

hi all

would you risk booking a holiday for august with all that is going on with the volcano ash cloud.

i am looking to book a package holiday with thomsons and just wandered what other people would do /think we are going to ibiza and was going to book it tonight should i / shouldnt i ?

thanks in advance

A question about : Stranded in Athens

A question about : terrible customer service, is it worth complaning?

After returning from Cyprus on Sunday, we were flown to Stanstead instead of East Midlands. We saw on Sky news Sunday am that EM would be closed from 1pm, called our tour operator to be told its rubbish and that EM was open. Got on coach to Larnaca airport (we were last passengers on the coach) rep assured everybody that everything we had heard was not true and that we would be flying to EM on time, if not a little early!

A question about : Independent Travel Insurance advice

Hi all,

I booked a villa in Spain and Ryanair flights seperately. This was back in April when the volcano had only just erupted (so was not fully aware of the impending problems).

Am looking at insurance, and the way I see it, I am only going to be covering myself/family for medical expenses/liability, etc.

The way I see it, all I can get is a refund from Ryanair should our flight be cancelled and a villa refund if the villa company I booked with goes bust. Correct?