Stranded in Athens

A question about : Stranded in Athens

My family and I were stranded in Athens for an extra week back in April because of the volcanic ash cloud. I`m still waiting to hear whether my insurance claim for delay has been successful, and I have just sent a letter to the airline, Viking Hellas, asking for compensation for not offering any assistance towards the cost of food (or anything else) which I gather they are obliged to provide. We were not camped out at the airport and were lucky enough to have accommodation with family, but does anyone know whether I stand a good chance and is EU law on my side? has anyone else claimed successfully?

Best answers:

• Hi Nicolahk - Ryanair sent this link for my claim - it should apply to all airlines in all EU countries. If you scroll down you should find the list of countries, with links. Greece is on the list. HTH Good luck!
  https://www.ryanair.com/doc/faqs/EU261_EN.pdf
• We were stranded for a week in Athens too. Insurance company, AXA, told us to go to airline first - KLM - and if unsuccessful, then go back to them although it wasn't likely that they would pay out because we hadn't purchased additional cover for cancellations / delays! We're struggling to get anywhere with KLM so are now in process of putting together a claim to insurance company - but I don't hold out much hope.
  You should definately be covereed for expenses - food and accommodation - as per EU Regulation 261/2004.
  Sorry, I can't post the link to the regulation because I'm new to the forum! - You should find it easily enough if you google it.
• You should definately be covereed for expenses - food and accommodation - as per EU Regulation 261/2004.
  Sorry, I can't post the link to the regulation because I'm new to the forum! - You should find it easily enough if you google it.[/QUOTE]
  That's what my link in the post above yours is, I think - it's certainly EU 261, anway