17 Jul 2019

BT TV and broadband packages miss selling

A question about : BT TV and broadband packages miss selling

15 Jul 2019

Help TV Licensing Problem

A question about : Help TV Licensing Problem

Hi, My mother has just looked at a TV license from 2012 and it appears to be still in my fathers name even though he died in 2001? She did get one for 2014/15 but has misplaced it. She only looked at it because she is 74 and will be 75 in August so should be eligible for a concession this year and free in after her birthday. Is she in trouble? I must add that the address and bank details have never changed so we just get one through the post every year?

13 Jul 2019

MSE and Sky 40% plus Ј100 Credit Deal

A question about : MSE and Sky 40% plus Ј100 Credit Deal

Does anyone know if the Ј100 credit that is added to your first bill is applied to the subscription payments?

If this is case, when taking the original bundle there would be nothing to pay for six months.

Thanks

15 Jul 2019

sky code not working

A question about : sky code not working

i've tried the sky code the website has given to me and when i tried on the website it says that they don't recognize the the code i don't know what to do please help

Best answers:

  • What website? Maybe the code has expired.
  • You should use the link from MSE.
    Also, you supplied a post code on initial application, and the code will only work for that post code.
14 Jul 2019

Now TV Customer retention, paying you not to go!

A question about : Now TV Customer retention, paying you not to go!

Hi, I bought my Now TV box for 9.99 about a year ago, if you don't know about Now TV it is a nice little box which gives you all the catch-up channels with no subscription. You can subscribe to several Sky services on a monthly basis with no commitment or contract. I subscribed to their Movie channel last year for 8.99/ month, it then went up to 9.99/ month.If you go online to stop your monthly payment, they first try to keep you on board by showing you the latest films available.

16 Jul 2019

Can MSE discount Sky codes be trusted?

A question about : Can MSE discount Sky codes be trusted?

The Sky forums have many threads from people stating that the MSE Sky discount codes worked at the checkout stage but after the Sky account was created, the 12 months discount didn't apply or only applied for the 1st month. When they have rang up to complain they get told a 50% discount isn't available on the Sky billing systems. The Sky reps on their help forums say they need to contact MSE.

What is the process for raising a complaint when the 50% discount is not applied after the order has completed?

13 Jul 2019

Sky Live Chat

A question about : Sky Live Chat

Hi

Has anyone been able to start a Live Chat session on the sky.com web site?

I've been trying to confirm some details regarding the MSE offer that expires on Friday but it has been permanently busy for the last week.

Thanks

19 Jul 2019

Wi-Fi and SKY

A question about : Wi-Fi and SKY

I have been with Sky for some time and pay Ј83 pm, but also pay Ј40 to Virgin for broadband and phone line. We have 3 boxes in the house, but could possibly reduce this and save money.

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