Consumer Rights

A question about : Faulty Keyboard

My mate bought his 15 year old daughter a laptop for Christmas and last week one of the keys just fell off as she was typing. When my mate`s wife took it back to the store Pc World they said it had been dropped and therefore it was their fault, so afte a heated discussion she walked off.

A question about : Dell charging Ј20 to return under Distance Selling?

Here's my story:

A question about : Faulty PVR within 1st month of purchase

Hi.

I bought a PVR from PVR Empire on 15th January. It worked for first 2 weeks then stopped working (switching itself on and off, volume going, etc). Their website states there is 12 month warranty on the product and products can be returned within 7 days for refund. Obviously longer than 7 days but...

A question about : Can I ask for recordings of phone conversations

I'm having a major dispute with A&L who are refusing to accept that they have ballsed up big time. (well, they did initially and have back tracked!)

I would like access to the phone converstions I've had with the various and numerous call centre staff as I know that they'd be proved wrong.

Can I aks for a recording under the data protection act??

Not sure if this is the correct place to post!

thanks.

A question about : consumer rights

Two weeks ago I bought a dress In the shop it seemed fine just the straps needed altering
When my daughter saw me in it she said it was too big at the back
We took it back to the shop and the assistant told me they didnt do changes or refunds on sale goods

A question about : How long should it take for a refund?

My husband has just cancelled his car insurance policy and asked for a refund. He was'nt happy about some charges on the policy that they agreed to refund but never did.
It was an expensive policy as it has our 17 year old daughter on as a learner driver, so I'm worried were going to struggle to get it back from them.
He originally paid on his credit card. My question is under consumer law is there a maxium length of time allowed for refunds to be made?

A question about : Samsung Monitor

Hi guys i need some advice i am having problems with my Samsung 711MP i have emailed Samsung about the problem i have got, they say i have a fault and that if its still under its 36 month warranty they will replace but i cant remember which year i bought it.

Just wondering if their is anything i can do?

A question about : dress shop

Two weeks ago I bought a dress In the shop it seemed fine just the straps needed altering
When my daughter saw me in it she said it was too big at the back
We took it back to the shop and the assistant told me they didnt do changes or refunds on sale goods