Can I ask for recordings of phone conversations

A question about : Can I ask for recordings of phone conversations

I'm having a major dispute with A&L who are refusing to accept that they have ballsed up big time. (well, they did initially and have back tracked!)

I would like access to the phone converstions I've had with the various and numerous call centre staff as I know that they'd be proved wrong.

Can I aks for a recording under the data protection act??

Not sure if this is the correct place to post!

thanks.

Best answers:

• I'm sure its fine as long as they are told from when u start recording
• I think the OP means can she ask for THEIR recordings of the phone calls.
• I think you can ask for them to be played back to you on the phone but I don't know as they would actually supply you with a recording say onto a CD. I suppose you could ask them to play it back to you on the phone and tape it but you would have to tell them in advance that you were doing this I expect.
• As far as I know they can only send you transcripts. But I could be wrong. :confused:
• You can ask for all information they hold for you under the Data Protection Act, they are entitled to charge you a nominal amount for providing this
  https://www.ico.gov.uk/what_we_cover/...rotection.aspx
• Many companies will say they record Some phone calls..not all..
• If they have messed up and won't sort it, complain to the FOS they are good at dealing with situations like this.
• Thanks for the replies. I actually received a call from A&L today to apologise for THEIR mistake!!! It must have been becuase I told them I was penning a letter to the financial ombudsman and women in the sunday times who deals with incompetent banks and organisations!
  Think I may actually tape conversations myself from now on!
• ..I don't think that is correct,though if you wanted to use the recording in court,you may need their permission.
• They only record the calls in which they are correct !
• Some companies record all calls, some companies only record calls occasionally (maybe at random) and use these for training purposes. I suppose you could tell from the disclaimer they play to you, eg. "your call WILL be recorded for training purposes", "your call MAY be recorded for training purposes".
  You can request CDs of your calls but obviously this would depend on whether or not they were recorded in the first place, and also would depend I imagine on how long they keep recordings for. If they have got rid of the actual recordings they may have transcripts of them.
• Transcripts?
• I don't think you have any right to the recording unless it is covered under the data protection act. It may well be. I used to work in a bank and yeah they only use it prove customers wrong. Occasionally to sort things out but we would never admit the customer was right just that we were being extra nice. We used to get customers wanting the recording but we never gave ( this was before data protection act)
• It is covered under data protection.
• Maybe , you could get it under the freedom of information act?