A question about : Warning re 24/7 Home Rescue
Dear all
I just wanted to give some feed back on the terrible service we have had this Christmas from 24/7 Home Rescue.
Firstly, they are not 24/7 - whist you can make a claim with the engineering company they outsource their work to, you can't actually speak to them directly because they are closed until 5 January 2015! Which company in this day and age is closed for this long without someone being available to contact, especially when the say they are 24/7? I have asked the online webchat machine wether they have an emergency number they can contact and all I got was an evasive answer to the effect of someone will call you soon presumably when they re-open on 5 January!
Long and short of the story is that we had problems with our boiler. They sent out someone to look at it. This engineer reset the boiler and went on his way. The problems persisted and 24/7 have not sent someone to look at the boiler again as they think the problem is a pressure issue. How would they know this without even looking at the boiler after the problems persisted? Any way, it's a fault with the boiler itself but they won't send anyone out to have a look at it. The boiler has broken down again and when I called the third party engineering line we were told there was a note on the system not to send an engineer out until the dispute was investigated. Problem is, they are closed over Christmas and there is no one we can speak to.
If there was an issue which was genuinely not covered the policy then fine, we would get it fixed. But they they allegedly fixed our boiler then when the problems persisted they said it was a problem with the pressure without even looking at the boiler. Also, pressure isn't specifically excluded from the terms of their service.
I have used both British Gas and Homeserve before and for all their faults, at least you can speak to a person at the company over Christmas. Out of Homeserve and British Gas, I would say Homeserve were the best so will be going back to them.
I am sorry to say that these smaller independent companies really don't provide the same level of service.
Sorry for the rant but I was most disappointed to hear the company left us without cover over Christmas.
We've got the electric heaters on for now!
Best answers:
- These companies are cheap for a reason...
- Too true. To add insult to injury they have been tweeting away all through the Xmas period but won't bother answering or returning customer calls because they are closed until 5 January!
- MSE HAVE GIVEN 24/7 HOME RESCUE PERMISSION TO POST THE FOLLOWING:
Hello,
We regret to hear that you experienced problems recently.
Our emergency line [TEXT DELETED BY FORUM TEAM] was open throughout the Christmas and New Year period, as was our online webchat service. This information was outlined on our social media pages and our website home page, and the emergency line number is displayed in our terms and conditions and on the documentation you received when you signed up with us.
We would like to investigate this issue further. Please contact us when you are available.
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