Vodafone harrasment

A question about : Vodafone harrasment

Vodaphone's marketing department (01709 765330) is calling me 5 to 14 times a day, every day. Most of the calls are silent. When there is a human there I have asked them to stop calling. They have refused We are your 'phone provider. We have every right to call you. I have tried ignoring the calls which only seemed to increase the frequency. I have contacted their nuisance caller bureau which responded by telling me that I should register with the TPS (which, of course, I've been registered with for years). I've contacted them via twitter and was told that I needed to report technical faults to Vodafone (on, of course, a premium rate 'phone number) but it's not a technical fault - it's the psycho call centre.

So, I've asked for a PAC code and am now moving. Vodafone, of course, are charging me Ј50 to get out of my contract.

Any ideas that don't involve a lot of faff on my part? I've already spent too much time on this.

Best answers:

• Have you tried making an official complaint (in writing) to Vodafone and then escalating it to CISAS? If you have it in writing that they refused to stop then you should be able to go straight to CISAS.
• Hi Chewing_Walls,
  I'm sorry to read about your dissatisfaction with the level of service you've received.
  So I can get things looked into further, email me with your details via the link in our profile here?
  All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.
  Once sent, you'll receive an automated reply with a reference number. Post back with this and I'll check I've received it.
  Kind regards,
  Lee
  Social Media Comms
  Vodafone UK
• I keep getting the same phone call at least 4 times during my work hours which is an inconvenience and disrupting as I need to keep my phone on for work related calls. I have asked them not to call me between 730am and 5pm yet they are still calling me during these hours. To make matters worse I am then called by a marketing company to complete a survey about the sales call. I am disappointed that they do not respect my request not to call me in my work time.
• Hi lilcherub,
  I'm sorry to see this.
  If you still need help, email me via the contact details provided on post three above.
  Kind regards,
  Lee
  Social Media Comms
  Vodafone UK
• I too have had problems with a call from this number.
  They have been ringing for days, and every time I answered they hung up.
  Then, yesterday I finally managed to speak to them, and they told me that " as a loyal customer there were plenty of offers that "only we can provide""
  I explained that I currently have 2 lines with them, was very happy with the service and didnt need a 3rd line, ipad, or signal booster and would just like to continue with my contract as usual.
  They then did a "health check" on my 2 existing lines, and recommended that I cancel my second line as this was out of contract, and move over to a better deal which was exclusive with them.
  I corrected them, telling them I still had another 11 months on that line, so any exit fees would mean a bigger loss than any gains I could make out of the new contract. and they told me I was mistaken. I thanked for this revelation, and said that I would check when I got home in the evening, and arranged for them to call me back.
  So, this morning I go online, can see that I am still in contract until next August, and that the "exclusive deal" they could offer me is advertised right there on the site ( I know that this is the one they are talking about, as its a very odd price per month), and it is in fact an additional line.
  Oh, and you know how they are obligated to tell you "this call may be recorded for training purposes"? Well I have an app on my phone that allows me to do the same thing, so when they call back I might well threaten to send them my recording.
  I hate being lied to, and I wonder how many others they get to sign up for a 3rd line unwittingly. Not like they dont get enough money from me in the first place.
• If you want Vodafone to investigate the call you received, you can contact them using the instructions in post three. They may be able to trace the rep who called you, and even if they can't, they clearly need to improve their sales training. They may also be able to ensure that you don't receive any further sales calls if that's what you want.
• Hi dandan666,
  Thanks for making me aware of this.
  So I can get things looked into further, email me with your details via the link in our profile here.
  All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.
  Once sent, you'll receive an automated reply with a reference number. Post back with this and I'll check I've received it.
  Kind regards,
  Lee
  Social Media Comms
  Vodafone UK
• thanks lee. my ref is 8078850
• Hi dandan666,
  I've got your email and I'll get back to you as soon as possible.
  Kind regards,
  Lee
  Social Media Comms
  Vodafone UK
• Another one here.
  Email sent to Vodafone.
  Can I ask Vodafone why they don't do anything about this? I have had to complain before and was promised I would not receive any more sales calls. But now the calls have started 2-3 times daily again.
  As contract is up for renewal easy decision to leave Vodafone.
  Been with several companies but Vodafone by far the worse - hounded with phone calls, offers, sales calls etc.
• Hi go4it,
  Thanks for making me aware of this.
  I've got your email and I'll get back to you as soon as I can.
  Kind regards,
  Lee
  Social Media Comms
  Vodafone UK
• I went on line and spoke to Vodafone livechat. They confirmed that this wasn't one of their numbers, so it must be an external sales team. I receive several calls a day.
  I went on another forum and it explained how to block the call if you have an android phone:
  - go into call log and press and hold the number down. There should be a list of options, one of which says "add to reject list".
  - this won't stop them calling, but the call will be blocked. You'll just get a text message saying "missed call". They can still leave voicemails, but at least you won't be constantly hounded.
  If you do want to annoy them, say you're just going to answer the door, put the phone down but stay on the line for a while, and waste their phone bill!