A question about : Thomson Claim they sent cheque?
Hi i'm looking for some advice. We travelled to Mexico in September and my wife was 4 months pregnant. On check out we were informed that we had an 11 hour delay. We found out that was due to a problem with the evacuation slide being deployed at gatwick unintentianally. Anyway we had to pay for an extra days accomodation, meals and parking at gatwick. We wrote to Thomson on September 18th. I have never once had any aknowledgment from them about any aspect of our complaint / claim except for me rigning them. First it was it will be dealt with within 28 days then 56 days, then 56 days from the case being looked at. Finally at christmas, I was told a cheque had been issued on December 11th. However this never arrived, Since then I have phoned probably about 10 times, never getting anywhere. The last lady I spoke to on Friday said I needed to put it in writing that the cheque never arrived and to e-mail her this and she'd acknowledge and action it. Needless to say she never responded to my e-mail again. Im starting to wonder now if i'm ever going to get this? Is there anything I can do in this matter or do I have to just keep ringing the call centre?
Best answers:
- I spent hours online trying to get compensation from Thomson for a delayed flight of six hours. My claim is now in the courts system and today I received an acknowledgement of service, with Thomson and parent company TUI giving notice they intend to file a defence. I believe this is just to get them another 28 days grace. Has anyone else gone down the court road with Thomson?
- Has your wife being 4 months pregnant have any bearing on this. ????
I just wondered why you mentioned it
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