Tesco Online Banking Inaccessible

A question about : Tesco Online Banking Inaccessible

Tesco Bank's online banking facility is out of action, and I believe has been so since the weekend. It seems that it was supposed to be back this morning but the logging in process did not work and they appear to have had to take it down again. They are supposed to be upgrading the security arrangements. There is no indication given as far as I can see as to how long this will go on and the call centre delivers a 'We are working hard to resolve..' type message but with no commitment on timing. In my view this is not good enough, especially for a bank that has aspirations to being a major player. Anyone who needs to access their money urgently could be in difficulties. We mostly have to use internet banking to obtain any kind of interest rate and yet instant access does not always mean that in practice.

Sort it out, Tesco.

Best answers:

• They are switching the whole banking operation from RBS to HSBC to-day. Nothing to do with security upgrade.
• Yeah sort it out Tesco, their new website is !!!!!! I did a transaction this morning and it processed it TWICE! Called their customer service team this morning and they couldn't even get into the system. I am now waiting for them to call me back!
  I will be withdrawing all my money from them, poor service and getting crappy website.
• Was unable to access the website to make a transfer out of my Internet Saver to my linked current account, but phoned up Tesco telephone banking who could not access my accounts online due to their systems being down, but they took my instructions over the phone and said they would call me back today to confirm if the payments have been sent once they can access their customers accounts again.
  Just had a phone call back from Tesco telephone banking (they did actually call me back!) to confirm 1 X 10K faster payment has been sent today and the rest they are sending out via Bacs transfer and should reach the receiving account by Wednesday.
  Just checked and online banking is still down..........
  edit: can now login to internet banking, can see they have sent the Ј10k via faster payment, although it has not landed in my linked HSBC account yet (payment sent 5.50pm). But no sign of the Bacs payment leaving my account that they phoned me up to confirm had been sent from my Internet Saver account...... so once again on hold to their telephone service to query this!
• I thought they were running their own bank now, independent of others.
  I shall be keeping less in there in future and finding an alternative in order to hedge against this shambles happening again.
• It could be independent bank but run by a discount supermarket, its likely to be done on the cheap, you can tell by their new website, functionality is shocking bad, there is no facility to view detail transactions and feels very cheap, tacky put together. Login process is ridiculously labourious.
• yep they just moving things around, it's new don't worry everything is safe!!!!!!!!
• What a waste of time...filled in a range of details across 3 pages and then - NOTHING ...a blank screen. Good thing I moved out most of the money last week. This is most secure site ever...even I cannot get into my account...well done Tesco!!
• I think where Tesco have gone wrong is to tell everyone beforehand that today is migration day. So as a result their site is getting lots of additional traffic from customers who are eager to log into the new site and check their money is still there!
  But then again, I'm one of the culprits as I didn't need to logon today, I was just being nosy!!!
• Ive just upgraded my security details with them , new unique id etc, filled in all the answers to the chosen questions etc, pressed next and it just took me back to the first login page again where you choose either the old or new system. Put in my new unique id, and got a message
  "ERROR" This is our fault not yours , quote "credential set up General Error if you ring us. (or words very similar)
  This doesnt bode well for getting my funding for my new Bond , from Tesco to HSBC where Newcastle BS is supposed to take it from on Friday.
  I can live with them having teething troubles initially, but if they havent counteracted that by upping the staff on hand to man the phones so you dont have to hang around in queues, Ill be pretty miffed.
• Could this be linked:
  https://www.bbc.co.uk/news/business-13845243
• Yes, wishful thinking on their part though if they think its fixed now!!
• I tried about an hour ago and all worked well as far as the new id bits worked
  I tried as transfer out ; it says FP but nothing has arrrived in my bank yet
  I tried a transfer in but that hasn't arrive either
• I tried to log-in and it says that I have to apply for a temporary pin number: why? it doesn't say anything about that in the letter they sent me.
• Was on hold on their profit-making phone number for 30 mins before giving up. Not good.