Template letter for reclaiming bank fees

A question about : Template letter for reclaiming bank fees

Hello

I would like to reclaim my bank fees as I am sure I was mis-sold after reading Martin's guide.

The only problem is I can't open the template letter due to not having Word.

Can anyone copy and paste it for me please?

Thanks in advance.

Best answers:

• If you have a gmail account (free email from google) you can open the document in their document viewer.
  Alternatively use the free Open Office which will also open them.
  Text is here but it will lose formatting:
  [Insert your name
• This is the response I have recieved from the bank, could anyone please advise? I am sure I am not eligable for travel insurance due to pre-existing medical insurance.
  Date- 28/01/2015
  Response
  Dear Mrs
  Thank you for your message.
  You are eligible for travel insurance. However, we have no information on terms & conditions of the insurance as it is being handled by a third party vendor, Ace Insurance, and they can be reached at 0845 841 0056 or free phone 0800 389 8425. You will be identified by your main current account number.
  If you aboe informaiton were already given to you and you have called the number and was advised incorrectly, could you provide more infomation about the fees that you have incurred?
  Should you have any further queries, please do not hesitate to reply to this message. Alternatively, you can call us on the numbers below.
  0800 00 55 00* (if calling from within UK)
  +44 207 500 55 00* (if calling from abroad)
  *Calls may be recorded or monitored for training and service quality purposes. Calls to 0800 numbers are free from a UK landline, mobile costs may vary.
  Yours sincerely,
  Paul
  Citicorp Customer Services SL on behalf of Citibank International PLC
  -----------------------------------