T-Mobile Retentions

A question about : T-Mobile Retentions

Hi all,
I am about to start my last month of my Tmobile 18 month Flext 25 + Web & Walk contract.
I will be ringing them tomorrow with the whole, cancel my contract and see what they offer me to stay kinda deal.

I currently already get a 25% discount off everything so my std bill is only Ј24.37 anyway instead of Ј32.50.
(This was automatic on taking out the contract and was discounted by T-mobile not a cashback)
I also have the t-mobile TV service as well so, all in all my bill is around the Ј30 per month mark.

I have done a search on these forums for t-mobile to see what others have been offered but with little success, there doesn't seem to be many of us.

Could some of you pass on what kind of deals you have negotiated with T-mobile.
I was hoping for some kind of deal on the Ameo, but would imagine it will still be very expensive.
I would quite happily continue on with my current pricing, with a good deal on the Ameo rather than a cheap contract.
What do you think my chances are.??
thanks....Dean

Best answers:

• I'm afraid I cant help you, but I am in a similar position and so would love to know what success you have! Please come back after you have spoken to T-Mobile!
• Ok, just had a good look round for a decent Deal on the Ameo and found the following.
  Flext 25 + W & W = £32.50 for 18 months
  Ameo £245
  bearing in mind that even for a new customer with the same tariff on the t-mobile website the phone would be £429.99p
  the company advertising this deal is !!!!!!!!!!!!!!!!
  The only thing i can see that is different is that their offer does not include co-pilot, which i personally don't like anyway, I prefer TomTom.
  Has anyone had any experience of UKphoneshop, its not a cashback deal so the whole will they still be trading in 6 months time doesn't bother me, just want to receive my phone once i've paid for it.
  I will be using this info as a bargaining tool though with t-mobile retentions first.
  See what we can get. :confused:
  Fingers crossed they can beat it.
  Dean
• Hi Dean,
  I took out my latest T Mobile contract with them on an N95 and I wouldn't hesitate to recommnd them. I had a couple of questions about things before I signed up and they were really helpful over the phone, not your standard reading from a script, they had some real knowledge. Hope this helps.
• Morning all,
  Just checked my upgrade status online as today is upgrade day...yay..
  Get this what a bargain..
  Upgrade to an AMEO -
  Ј439.99 without co-pilot
  Ј539.99 with co-pilot
  Start a new contract on the same as I am now -
  Ј429.99 with co-pilot
  Kinda doesn't add up to me, Ј110 more to upgrade than a new customer, now thats what i call brand loyalty at work..!
  going to ring them today and cancel and see what they offer...
  other alternative was Ј10 discount on line rental, one question though is this Ј10 off my current tariff which i get 25% off anyway or Ј10 off the full price ?
  Its gonna be a good day for someone.. and that won't be them.
  Dean
• I'm coming to the end of my 18 month contract with T-mobile. I'm on 25% discount on the Flext35 which is Ј26 a month. I phoned up wanting to keep this tariff but have the web & walk added on and a free N95.
  The first chap I spoke to tried to tell me how how rubbish the N95 was and tried to send me back to look at the cheaper phones on their site. I explained that that was the phone I wanted, that it wasn't rubbish, he said I could have it for two hundred and something quid..i said...'Good bye'!
  Phoned again and the woman on the line quizzed me on why I wanted that phone, what did I use my phone for etc I said can I just hear what you can offer it me for as my mind is made up on the phone. I explained the great deals on 3 and O2 which I was considering and she went off and tapped on her computer saying she can do me a great deal of flext35 with w&w and the Nokia N95 at Ј20 all for Ј42.50 a month. Some deal...this is the standard price for new customers. I bid her farewell and came to the conclusion that T Mobile aren't slightly interested in existing cutomers and I was best going elsewhere.
  I did send a final email expressing my dissapointment and have now been offered my existing tariff with w & w added for Ј33 a month...no mention of free phone yet, if they offer it I'll take it.
  Ј180 month talk & text
  unlimited web browsing
  Ј33.00 a month
  T Mobile are hard work, I've never had a problem with the service and have been pleased with them over the last 18 months, but their loyalty is far from good. I really can't be bothered phoning up every day and haggling like a moroccan market trader so if I dont get an email back offering me the phone for free then it's off to O2 for me!
  Good luck everyone else who tried, the words 'blood' and 'stone' spring to mind!!
• looks like i'm going to be banging my head as well then.
  going to call them this morning anyway and see, will post what they offer.
  think i am going to go to '3' found a good deal which will suit me.
  100mins, 1000 texts, and unlimited internet for Ј25pm and a free LG phone (yeah i know, crappy phone but i have an unlocked Nokia E61 anyway)
  plus a Free nintendo Wii..
  sounds good to me, T-mobile are going to have to offer me the world to keep me now.
  Dean
• Guess What ??
  I was right, very poor offer from T-mobile Customer retentions (CR)
  CR - anything we can do to keep you ?
  told them i wanted a mobile with a qwerty keyboard and asked about the AMEO.
  CR - have you seen one of those ? they aren't really a phone etc...
  anyway, yes we can do you one for Ј339.99p
  Me - Don't think so, i can get it cheaper online from another retailer.
  CR -So what can we do to keep you ?
  explained about the other offers I had seen online, she then offered me a Vario which was the only other 3G phone with a qwerty keyboard she could offer for Ј149.
  I can get one of those on my same tariff for Ј79 as a new customer.
  They must think we were born yesterday.
  anyway to cut a long story short, I have given them my notice.
  asked about a PAC code...
  CR - you can have that today for Ј27 or wait until 27th of next month (once contract ends) and you can have it for free.
  Me - I'll leave it then and call back maybe.
  So I'm off to '3' and my free 'Wii'.
  their loss, I can't beleive they didn't offer more to keep me, no mention of line rental cuts even though i said i was going to keep my current handset to use with '3' rather than the crappy one they are offering, this still didn't prompt her.
  Never mind, i'm happy, thats all that counts....
  thanks everyone...Dean
• just noticed when going to order, the '3' deal is through buymobilephones.net so you can get £30 cash back as well through quidco.
  Nice....
• My 18mths was up with them today. Gave them a call - bearing in mind my monthly bill is Ј150 on flext 35 due to the amount of international calls I make - and basically they could reduce it the Ј20 - absolute rubbish!! off to hunt a better deal and someone that wants my money lol
• Quick update....had an email from T-mobile saying they would honour my 25% discount which I had when my last contract began which was great. But then the big question came up again about the Nokia N95 and she couldn't do it for less than Ј200 unless I waved goodbye to my discount or go onto a new customer deal!
  I told them to forget it. She told me she was terrible sorry to lose such a valued customer...I said 'Obviously not that sorry'
  So it's bye bye T-Mobile and now I have to start trawling through all the other offers again.
  Do you think there will be other deals available at the start of September, is it worth me hanging on until the weekend??
• It's a bit of a mixed bag. I've always managed to get good deals out of them but then I am a business customer with three lines. Suffice to say the deal I have with them now means I will (probably) never renew contract because will be cheaper to buy a sim-free phone off eBay than to renew and lose the discount (which is what they do; I tried to renew and get free weekend/evening calls but they said it's that or the discount, not both). They did give me an N95 for £120 instead of £230 though.
• Im on flext 35 but 25% discount what do you think the best discount i could get would be if i dont take a phone ?
• Possibly a further Ј10 line reduction a month. I wanted the free evening and weekend calls but to do this had to surrender my 25% discount.
• they offered me Ј5 but said id phone back has anyone got more
• Getting Ј10/month on an 18 month contract (based on a non-personalised printed leaflet I got, activated by text) or Ј15/month for the first 12 months of the 18 month contract when you negotiate over the phone seems to be quite standard.
  So Ј10 a month on the phone should be possible but be sure to ask for this as a recurring forever discount (or at least until you renew next time). As richardjames73 said they won't give you a discount AND the free calls. BUT remember the current Flext packages are poor (min. 1 minute, charge for voicemail, etc.) and they will force you to move onto the current deal if you want the free calls.