Studio24 refusing to accept faulty Ipad return.

A question about : Studio24 refusing to accept faulty Ipad return.

Hello, hope you're all well.

I bought an Ipad mini in 2013. It's recently started to make awful noises when I'm doing anything that requires sound. It's really tinny and screechy.

I emailed Studio24 and advised them under the consumer law my product is not fit for purpose. They're stating they won't help as I've had I more than 12 months.

Where do I stand and what advice can you offer me.
Which actions I can take if they continue to be unhelpful.

Many, many thanks.

Best answers:

• Over two years old. If you prove them at fault they only have to give you a partial refund. As it's not a very expensive product it may not be worth the hassle.
  I would suggst you go to an Apple Store and see what they say. They may be able to fix it or give you a refurbished one at a reduced price.
  Failing that if it's just the sound wear earphones?
• So a report from an apple store? That would help my case ?
  Thanks for replying.
• Thank you. Xx
• Can you tell me if this statement is correct.
  As a customer you have the right to advance a claim for up to six years from point of sale, but to succeed you must be able to prove the equipment is suffering from an inherent fault from the date of manufacture. As you have informed us the iPad has only recently become faulty this would indicate the fault is due to general wear and tear. Whilst I appreciate you may remain unhappy I must advise that due to reasons set out above, I am afraid I must decline your request to replace or repair the product
• yes , because the fault was not there when you bought it , or for the first 6 mths , therefor its wear and tear by general useage
• So the point of the 6 year thing?
  I'm baffled
• Of course it could be a dry solder joint, which only shows as an issue after a period of time. A dry solder joint would be an inherent fault.
  But as others have already said ad nauseum ... as it is more than 6 months from purchase it is for you to prove there is an inherent fault. (If it was less than 6 months, then the seller would have to prove there isn't an inherent fault, if they wanted to avoid providing a remedy).
  6 years is the statute of limitations - the time within which a civil claim can be brought; 6 years from purchase in England and Wales, 5 years from discovery (of the issue) in Scotland.