still not got a refund

A question about : still not got a refund

i changed from edf in august to cooperative energy and edf still say they have not had the final elec readings from the coop, which i sent them early sept the coop says they have sent them, so im owed money and both companies have money of mine,

Best answers:

• Be polite and firm. Explain to the agent that you know they are outside the OFGEM standard for closing your account and that you are experiencing hardship as a result of them holding on to your money. Ask to speak to their supervisor. If you get nowhere say you wish to make a formal complaint. Have your closing meter reading to hand in case they ask for it again.
• i changed from edf to the coperative energy on the 28 july and sent readings for the final bill on the 4sept, even had to send them again with a pic of the meter as they said they couldnt find my meter on database my gas has just been finalised by edf and they say they owe me some money but i cant have it until the electric bill is finalised, as they still say they havent had the readings which i sent to coperative energy who said today that they sent them, so much for the 6 weeks from start to finish im into 11weeks now, and if i pack coperative energy in i will be charged another Ј50.00, just wish an alternative could be found this week for gas and electric, instead of us being made to pay top price for wholesale gas and electric, and no refunds even when the price come down.
• I switched from co operative energy to a new company for my gas and electricity. I got a letter saying the money they owed me would be in my bank within 21 days. Obviously with the financial demands of Christmas this money could not come soon enough. After 21 had been and gone I phoned the company twice explaining I had budgeted for this money and it still had not arrived and as a consequence I was at risk of incurring bank charges. They said the money would be sent but the would get customers services to contact me within 48 hours. Fearing charges and wanting my banking affairs to look squeaky clean as I am to reportage I had to borrow money from a relative at much embarrassment to myself. The money did arrive 6 days after they said it would. I asked the company for Ј30.00 compensation which is the sum of the bank charges I would of been charged had I not of had a kindly relative. My plan being to spend this on a gift for my relative for helping me out. The company have admitted it was their fault but said the do not compensate like this. They were willing to refund bank charges providing I submitted a bank statement. Is it me
• [QUOTE=chrishealth;67504853]I switched from co operative energy to a new company for my gas and electricity. I got a letter saying the money they owed me would be in my bank within 21 days (over Ј100). Obviously with the financial demands of Christmas this money could not come soon enough. After 21 had been and gone I phoned the company twice explaining I had budgeted for this money and it still had not arrived and as a consequence I was at risk of incurring bank charges. They said the money would be sent but the would get customers services to contact me within 48 hours. Fearing charges and wanting my banking affairs to look squeaky clean as I am to reportage I had to borrow money from a relative at much embarrassment to myself. The money did arrive 6 days after they said it would. I asked the company for Ј30.00 compensation which is the sum of the bank charges I would of been charged had I not of had a kindly relative. My plan being to spend this on a gift for my relative for helping me out. The company have admitted it was their fault but said the do not compensate like this. They were willing to refund bank charges providing I submitted a bank statement but as I did not incur these. Never again will I deal with this company.