Stay away from myhermes delivery company

A question about : Stay away from myhermes delivery company

Just a heads up for people thinking of using this company - don't.

From the very start it was unprofessional - the pickup guy started off by calling me randomly and asking if I had any papers, and where it was going, and was I the sender or the buyer (??).

When he arrived, he kept asking for papers, which weren't provided and left my brother with a tiny sticker with the name myhermes on it. Not sure what that was supposed to be about - so no confirmation papers, nothing.

After a couple of weeks, the buyer contacts me to say he hasnt received the item. I email and call the company all day - no response. The buyer has now put in a paypal claim and rightly so..

Steer clear, the hassle is not worth the tempting cheap prices on offer

Best answers:

• This is the first time i have ever had this level of BAD service from any courier service ( I send several hundred parcels a year ). I have now been waiting nearly a week for my parcel to be picked up and spent nearly two hours on the phone getting precisely nowhere. This was the first and only time that that I will us this service
• Hi,
  I have to say most people comment about bad service but rarely bother when its good. I gave myhermes a try due to their cheap shipping rates. I sold a product on ebay on Sunday afternoon, raised the shipping request online. The parcel was collected on Monday from my home and delivered by the Thursday prompting excellent feedback from the buyer. I will be using them again.
• Speaking from the customer side here, agreed, don't bother.
  Got a despatch email from Debenhams on 1st sep, to be delivered withing "5 working days", still no sign of the parcel. Phoned them up and the courier (Hermes) have a backlog. Which frankly, shouldn't be my problem.
• My dad works for Hermes and I do help out now and again when he is busy. The little sticker you will have been left with is your receipt. If you call hermes they should be able to trace the package through the number on the sticker .. providing you were given the right sticker. I actually wasn't aware that they do deliveries of this kind as I thought it was just contracts for Next, Debenhams etc. If you have any more questions I will do my best to answer or ask my father who will probably be a bit more of use.
• y get something del 2 home if u r at work and y order a b4 1 or an after1 if your not goin 2be at home if ru at work get it del 2there not your home and if u order an b4 or after be in if u will not get it or when u ask us 2lev it with a ngh tell them 2b in or u be in
• Pardon? :confused:
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  here,you dropped these
• Thank god I read some reviews - after I was tempted by the low price.
  Used DHL instead - super service.
  On a different note............
  Why oh why do people use SMS (mis)spellings on a forum. Really really REALY irritates!
  I just cannot be bothered to decypher it - so a well made point made by the poster may be lost.
  SMS speak came about because you only have 160 characters per SMS message. No such restriction on forums (I know, I know, Twitter does - which is why I don't use it!). It is just plain lazy to use it on a forum.
  Think the rules of every forum should be no abusive or foul language and no SMS spelling !! Can we start a campaign!!!!
  And yes I do send SMS messages - a lot - but I always use 'plain' english - appart from my bad spellings!
  Rant over
• Just used them for the first time for 3 parcels. Great service, good prices. Will use them again. As with most companies there's both bad and good reviews
• Can i just ask a quick q, do you have to wait in all day for them to pick up the parcel from you or do you get given a time frame?
  I was put off by this as i had things to do this morning so my parcel would of been collected tomorrow, then 3-5 working days for delivery, could at worst put the parcel not arriving to the buyer until Monday 2nd Nov.