A question about : Skype vision/sound problem
There must be an obvious solution to this somewhere, but I'm damned if I can see it. Several members of family learning to skype.
My daughter skyped me from abroad recently, she on a galaxy tab pro 10.1 holding the tablet, me holding my ipad, the picture/sound was great. (the reason I say this, is to establish we were close to camera).
My son-in-law and I skyped one another recently, he on a galaxy tab pro 10.1resting it on table, and and me on an ipad resting it on table. The picture and sound was perfect. We wanted to establish positioning for something.
When my daughter skyped her husband, (holding tablet the picture is frustratingly pixilated and the sound is breaking up, hence no conversation, just broken up words. This has happened several times within an hour.
The only difference as far as I know, is the fact that she is trying this from a slightly different location. What does come through, are words like you're too close, so if he balances the tablet and moves away, he is so far away that he can't see the screen.
Yet, when he and I skyped, there wasn't anything wrong.
Reception may well be a contributory factor. The call that came into me, was mid morning their time (early here), but the call to him, is late evening, our teatime, so it could be that the internet is overloaded at foreign end.
He is of the opinion that it's his galaxy that's the cause. I don't think so, simply because if it's ok to me, then it should be ok elsewhere.
There is a way of doing a skype sound/vision check, so maybe there's one for galaxy, do you think he should go along that route, even though we know it's ok when skyping me.
Best answers:
- Pixelated video, breaking sound, is almost always related to packet loss, which is related to internet connection (or wifi) issues. (Which could be at either end). Sound can be improved by turning off video, but that sort of defeats the purpose of Skype.
- Let me see if I have this right.
Your daughter (lets say in place A) used Skype to talk to you (in place C) and it was fine.
Your son-in-law Skyped you (from place B), and it was fine.
That would suggest to me that using the route between A and C, and B and C it was okay that day, and the hardware settings are fine.
The call placed between your daughter and her husband (Place B to C) didn't work out so well. That would suggest to me that on that occasion, the connection between those 2 locations wasn't very good.
I Skype home a lot and we find that the quality can be variable without any changes to our physical location or hardware. The only difference is probably to do with the connection between the 2 locations.
When your daughter and her husband were calling each other, were they both in the same house? If so they would both have been sharing the internet connection, which may not be up to that.
Iain - Iain, yes they were in the same house, they/we experimented with skype/viber/hangouts. Wanted to see if the sound and picture quality was set right, the fact that it was, tells me that's not an issue, its the location/time of day I think.
- I'm glad you said they were just testing it ... I had visions of two people sitting next to each other on a sofa, talking to each other through Skype!
Like we used to see kids in shopping centres sitting together and texting each other. - Personally i dislike skype and i've never understood how it became so popular over yahoo and msn messengers. Skype offered VOIP and telephone.. so did yahoo. MSN did lag behind but it had a far bigger userbase than skype originally did. Never understood what draws people to it.
Just yesterday i was trying to sign into my skype and it insisted my password was wrong. It then suspended my account and sent me an email telling me i needed to sign in at their website and change my password. First thought was "How do i sign in with a password you insist is wrong?" - anyhow thinking i was being daft i went there and gave it a go. Would you believe it actually DID ask me to sign in? - with a password - and then accepted the very password it said was wrong before asking me to submit a new password. Utter madness.
I've also found skype to be unreliable for connections too. If it actually connects to the skype network then it will still frequently struggle to send messages or stay connected during voice / video chats. I use a wired ethernet connection to my router so wifi is not an issue. Personally I think skype is just an unreliable service made popular by a big advertising campaign and thats it - no real quality of service etc.
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