Sale of Goods

A question about : Sale of Goods

I've purchased a Renault Megane from a local mid-sized trader which has developed a fault within 3 days. While on a motorway I suddenly got a engine failure hazard - stop warning.

The warning went away after turning the car off and on again after a few minutes. But now I notice that the car is losing power on it's 3rd and 4th gears and the engine failure warning is coming on intermittently. I've only had the car for 12 days now and I was on a holiday for a week of that.

After phoning the car dealer, they asked me to call the warranty people. I called the warranty people and they asked me to get a diagnosis from a bosch service centre which will apparently cost me Ј50 + VAT. The warranty only covers me for Ј250 per repair.

BTW, the Megane is an Estate '10 model 6 Speed and has done almost 70k miles.

Any suggestions on this please?

Best answers:

• Traders problem take it back.
• Have a look at the sale of goods act.
• take it back , its his job to fix it , not a warranty company (well in the first few mths).
  repair , replace or refund , no ifs and buts
  if he insists on the warrenty people , leave the car , tell him to repair , when the bill comes , that's his problem
• Or contact Trading Standards .
• Trading standards no longer deal with enquiries from the general public.
  All they do if you contact them is to tell you to speak to Citizens advice.
  https://www.adviceguide.org.uk/
• the dealer , its his problem the warranty company don,t own a garage , they expect you to go to a local garage pay for a report , then beg nicely for them to repair it.
  the dealer will have a garage he uses , let him take it there for repair , or if major contact the warranty people .
  you don,t give hoot whats wrong with it , you just want it back within a reasonable time , or a refund
  full stop
• I think you can still reject it under the Sale of Goods Act as well. As in demand your money back.
  You still have rights even though it is second hand.
  I am not sure 12 days could be argued as acceptance but I suspect you might be able to push for a refund still. Even if not, it is the dealer's responsibility to put right your issue so if you are happy with getting the car repaired, HE has to sort it out for you. And without too much inconvenience to you.
  I would phone him back and tell him this and tell him what you want as a resolution.
• Warranties - The Legal Requirements when Selling Second Hand Cars
  The amendments to the Sales of Goods Act (EC Directive 1999/44/EC) that came into force on 31st March 2003 now place the burden of proof on you 'the car dealer' for the first six months after a purchase.
  If your customer makes a claim in the first six months it will be up to you to prove the vehicle was correct when it left your premises.
  This is your customers' legal rights, not their warranty. In addition to having their legal rights a customer may be offered a warranty by the car dealer on a voluntary basis.
  It is up to the car dealer offering the warranty to decide on the duration. Many used cars are sold with a three-month warranty, some have one year while others may have none. This is entirely legal.
  Although warranties do not have to be offered Lawgistics recommend car dealers provide customers with something in writing (dealer guarantee, claims procedure or simple terms and conditions). This can help manage difficult customers and stop unsubstantiated claims.
  TOP TIP: A new MOT will prove the vehicle was road worthy and a documented PDI / service will add weight in your favour in the event of a claim.
• Used car dealer will always tell you its a warranty issue (the rubbish warranty they gave you or made you buy).
  You need to be firm and stand your ground. They'll sort it if you look like you know what you're talking about.
• Here is some very good advice, take it back and try to get your money back or another car.
  Renault are an absolute pig of a car if you get a bad one, they are straight down the middle, good ones which are rare and the all others which are complete pigs that will empty your bank month in and month out..
• Thanks for all the great advice. Being a member of this community has always saved me money, it's all in the name lol.
  Called the dealer and politely told him I'm exercising my statutory rights and want it fixed by them. Not a word from the dealers against me. They said ' please drop it to us and we will have it sorted out for you.'
  Thank you everyone who contributed and over all to everyone on this forum.
  Tushar
• There's a difference between a 'warranty' and statutory rights.
  As a consumer rights board i'm surprised to be reading a lot of this