Refunds

A question about : Refunds

Greetings oh wise ones!

I've just swapped from edf to eon; had a rather annoying on line chat with edf's rep about getting credit back.

I was on DD with edf and will be with eon as well.

Can anyone advise on the industry standard as to how long it should be for the two companies to agree with the readings provided (by me) and subsequently for edf to raise a final bill?

Then how much 'grace period' before edf give me the built up credit back?

Many thanks for answering this if you can and my apologies if this question has been answered elsewhere.

Paul

Best answers:

• Allow up to 28 days for readings to transmit and be agreed, assuming that there is no dispute. Billing then depends on the companies policy but I would expect it to generate roughly when you would usually have it in the month.
  Probably then another two weeks for a refund.
  In other words, I wouldn't hold your breath.
• As above, up to 28 days after the transfer date the readngs should be passed onto your old supplier via the data collector/transporter, then once agreed you should have your bill within 1 week of that then a refund if in credit within 5-10 working days, so as mentioned around 1 month all going well. You may have already done your own calculations, but be careful assuming you will have a credit. You may have had a credit on your last bill, but how long ago was it, was it estimated, did you continue with direct debit payments until the transfer date etc... but you do have to be patient unfortunerly as these things at the moment in the industry do not happen over night.
• The OFGEM rules do say normally within 60 days of the switch. FWiW, I received this yesterday:
  · We’ll send you a final statement once you’ve switched.
  · Get both electricity and gas from us? You might get two different final statements if your switch is quicker with one of the fuels.
  · If your account’s in credit, we’ll refund it to your bank account 14 days or so after your final statement.
  · If you owe us money, remember not to cancel your monthly Direct Debit - we’ll sort it once you’ve paid off anything you owe us. This can take a few months, depending on your balance.
  · You can jump onto xxxxx anytime and make a one-off payment, or put up your monthly Direct Debit amount, to get your account balance down more quickly.
  · Your new supplier should let you know your actual switch date (it’s usually about 12 weeks).
  · It’s handy to give meter readings to your new supplier just before your switch goes ahead .
  My gas and electricity switches went through 2 weeks ago - neither switch went through in 17 days despite both companies being signed up to 17 day switching. My new supplier (e.oN) say that 'in accordance with energy industry customs and procedures' it will take 5 weeks to set up my electricity account.
  It really cannot be that difficult to pass two meter readings between 2 suppliers. But, then, we are talking about domestic energy companies.
• my last switch took 10 weeks to get my credit back from Scottish Power and I confidently expect that my next switch will take just as long if not longer as I'm now with Futility