refund or replace

A question about : refund or replace

hi ,could you help me please ,we bought a leather reclining chair it was deliverd on a Friday on saterday we noticed a tear down the inside went to the store on sunday to report it we had an upholsterer come a week later to have a look ,yes he could repair it I told him I wanted it replaced he then told me to go and see the shop manager which we did ,shop manager was adamant and refused to replace it ,he said shops policy was to repair even if it was deliverd damaged ,he agreed it was deliverd damaged but would not budge

Best answers:

• I believe that by law you are entitled to a replacement. but its complicated and I could be wrong.
  You would probably get replies from more knowledgable people if you post down on 'Consumer Rights' board - perhaps the guide could move this thread for you?
• Hello! You've posted on the wrong board- you really need to ask this question on the Consumers Rights board. Hopefully someone will help you there
• I have pm'd the board guide and asked them to move the post!
• Anyone else relieved when they clicked on this and it wasn't about a cat?
• I'm more flummoxed by the idea of someone having a pet chair!