Problems with Severn Trent

A question about : Problems with Severn Trent

Hi guys,

Currently having a few issues with Severn Trent relating to mistaken identity and them being really unhelpful!

Basically in August I received a letter from them informing me that I still owed them money on an unpaid bill from July this year from an apartment I moved out well over a year before. Looking closely it was actually for a different apartment in the block of apartments that I had lived in (no. 2 rather than no.16). Rang them up, immediately my date of birth differed from the person they are after even though our names are the same ( very common name!). So eventually they believe that I'm not the person they were after and assured me I would hear nothing more of it.

Then at the beginning of October I get a letter from a debt collecting firm explaining that they had been informed by Severn Trent to try and get this unpaid bill. I ring them again as well as the debt firm to explain again. Again I get told that they will not be bothering me again.

This morning I get a letter from Severn Trent basically saying that County Court proceedings will be starting against me in 14 days if I do not pay the amount. I ring again, again get assured that the balance will be zeroed and that they will send me a letter saying so.

Obviously I dont believe a word they say now and am annoyed by it all! Is there anything else I can do to sort the situation out?

Regards,

Matt

Best answers:

• Welcome to the forum.
  Contact the Consumer Council for Water, their role is to support customers and they are normally very good.
  https://www.ccwater.org.uk/
  Normally a telephone call will suffice.
  A word of advice - do not deal in any way with a Debt Collecting Agency(DCA). They are not interested in the merits of the case - they just want money.
• Thanks for the advice.
  Have just rang them and they are going to look into it for me.