Pop up charged Ј10 to my bill without me purchasing anything!

A question about : Pop up charged Ј10 to my bill without me purchasing anything!

Hey guys!

I was on Google searching for caravan fittings (Recently purchased caravan to do up) and a pop up came up of a rude video, i closed the pop up and thought no more about it.

5 minutes later I received a text saying 'Thank you for your purchase, you've been charged Ј6' I quickly called up Three who looked into it and told me I'd actually been charged Ј10!

I asked them to refund the charge as I didn't purchase anything but they said they can't as it's an illegal company! What shall I do?

How did they get my number? how can they do this without my permission?, they have said they have capped my account so no more can be charged but that's not the point, I'm Ј10 out of pocket!.

This is a screenshot:

Any advice on what I should do?

Best answers:

• Ah, so presume I've lost the Ј10 then
• Submitted a complaint to phonepayplus, will see what happens - Thanks
• I'd also submit a formal complaint to Three. If they have stated it's an illegal company they shouldn't be making any payments to them.
• I really don't get this. I've never heard of paying for goods with funds from a phone account.
  Which OS were you using at the time?
• Was using Blackberry z10, so BlackBerry OS10.
  Yes I'll look into making a formal complaint to Three about this.
  Cheers
• Reads to me as a dodgy app that has permissions to charge via the phone .
  Site is a mobile porn video site Mobjizz18+ .
  03306601029
  Mobjizz18+
  Their address is Suite 4, 2 Station Court, Townmead Road, Imperial Wharf, London SW6 2PY.
• What looking for caravan parts have to do with jizzing I don't know. :/
  Wouldn't want to watch the video even if It downloaded, don't think my boyfriend would be either lol
• Also may have been charged via "payforit"
• Hey Guys,
  Just an update, I recieved an email from them today, advising my number has been removed from their system, and they'll contact me shortly to deal with my query.
  They'd better offer a full refund otherwise I won't be very happy!
• i know the feeling I have been caught for over three figures from these short codes all of which i have been forced to pay or be disconnected i lost my o2 account due to it. I am now with 3 and yet i have changed my number and am still being charged. sometimes three or four lots of 6 pound in one day. I don't know where they have come from or why the money is being taken from my account. but the cost is escalating i've tried texting stop to no avail. I contacted three got telephone numbers but all i get is answerphone. frustrated. i'm at my wits end, its cost me almost 150 pound in mob bills alone just for those texts outside services. and thats in one month. I can't afford these charges. and i most definately havnt signed up to anything. How can any phone company tolerate this happening to their customers its enough for me to forget about having a mobile phone altogether. costs me a fortune.
• Since when has opening an unsolicited text enabled a phone company to make a premium charge?
• Report them - I too have just had to file a complaint to PhonePayPlus (also logged it with ico.org.uk) for the very same company Mobjizz - after browsing music sites a series of pop ups/banner ads but when you try to close them it triggers an immediate payment via PayForIt for absolutely nothing.
  Payforit is not a company but a scheme run by the big network providers Vodaphone, Three, O2 and EE they too are making a pretty penny from the scam.
  Mobjizz have been fined many times and under different names. They were fined Ј150,000+ last year for the same criminal offences as described across the MSE website.
  The adjudication reports can be read on the PhonePayPlus website: .phonepayplus.org.uk/Search.aspx?st=mobjizz
  (sorry as a newbie on the forums and not allowed to post links)
  The more complaints received the more likely they will be fined again for malpractice, fraud and theft. They do need to be stopped.
  Equally your mobile phone network provider needs informing they are also at fault as they are the ones allowing it to happen, they make a lot of money out of it hence I have only managed to so far receive a 'goodwill' gesture of Ј5.00 from Three mobile of the Ј8.00 they allowed to be taken fraudulently from my account by a third party.
  Hope this helps.