06 Sep 2016

A question about : The PAC code process?

Anyone care to clarify a few number porting questions. I'm with O2 at the moment in the 12th month of a contract.

Now I would like to stay with O2 if possible, however I don't think they'll play ball.

I'm currently in the final month of my contract and so could give the 30 days notice at any time.

However, as I understand I really need to wait for the 12 months to be up to get any chance of being offered an upgrade. Is that true?

Now if I do cancel (which I will do unless a free upgrade is tabled), what do I do?

Do I just give notice of cancellation and ask for the PAC code? If so, how long does it take? I assume they are obliged to provide it within the 30 days?

Best answers:

  • They will give you the code whenever(they also state they will give you the code or a reason why not within 2 working days), I've just requested one in month 6, that said you have to get past the surliest customer service woman ever. I mean if their O2 coverage map says there is a good signal in that area you damn will be getting a good signal, who are you to tell them looking at your phone you don't get a good signal, their map is correct. Tossers. Glad I can leave.
  • Well, I'm looking at the impressive offer on 3 VideoTalk 500 which comes to Ј10 a month rental at Phones4U.
    So, what you're saying is I should phone them half way through this month (contract ends on 3rd Nov). Ok.
    Do I have to give 30 days notice to get the PAC code? I would probably use it before the 30 days notice is up but outside the contract period.
  • if you already know what deal you are interested in you may aswell get the PAC now, he was suggesting to get it as late as possible to give you as much time to search out a deal if you hadn't already. You don't give notice on the PAC code technically but as you are in last month you can 'potentially' give them the 30 days notice by requesting PAC, if you don't use it you don't cancel. You also have to use it before 30 days as it expires and as process takes 7-10 days best to do it as early as possible as issuing it on 29th day may leave you high and dry given how quick the networks are at bothering to speak to each other
  • Thanks. Will get in touch with O2 ASAP. Hopefully they will bend but considering I spend very little I doubt it!
    Reestit Mutton - excellent description. Number transfer sounds even better when you can get rid of cancellation hassles.
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