A question about : O2 issues,please advise
I'm after some advice on how to deal with this situation,bear in mind I'm halfway through my contract so if I were to switch id be looking at around Ј250 to settle up,what I'm really after is some sort of reduction in my monthly bill for the 12 months remaining of my contract,the issue is as follows:
So,been with O2 for a few years now up until this no issues,in feb last year I renewed my 24 month contract new phone etc all was good until around August time when,at lunchtimes (12.00-13.30ish) I started having issues with the 3G connection-soooo slow it would barely load a page,6months on this issue is still present and worse than ever-for the whole half hour of my lunchtime it won't load a thing-same place of work where I have worked for the last 10 years and has always been fine until now.
Also worth noting is that of the 5 of us here 3 are on O2,1 is on Vodafone and 1 on orange/EE-all of us on O2 suffer the same issue other networks are fine
I've spoken at length with O2 about this over the last couple of months,downloaded the network app and logged issues and spoke with network services on several occasions,this resulted in a call back yesterday to tell me what I suspected all along that it's caused by not enough capacity on the network at peak times! I was advised that there is nothing further they can do,there may be an upgrade carried out in the area but mentioned this certainly doesn't look lke it's planned anytime in the next 12 months!
So,I do how go about this?
Best answers:
- I can't see you getting much from o2 at all.
The phone still works and does all it is supposed to do, albeit more slowly than you would like.
Have you tried the o2 forums to see if people there have had any joy? - Thanks for replies,I do get what your saying but I've kind of come to the conclusion that this is a service I do pay for as part of my monthly bill,add to that on weekdays my half hour lunch break is the only break I get to check emails etc.
Yes it is 3G and 3G symbol is always displayed ie it doesn't drop signal at all even when it fails to load completely. I have tried unenabling 3G and still the same - What speeds have you been getting on the 3G connection via that app?
- Is it only at your place of work, and surrounding area, that there is a capacity issue?
- I've now spoke to them and have come to an agreement for the remainder of my contract.
Speed wise I'm not sure off top of my head-it gives a summary after the speed test on the app which gives a breakdown each figure ie
• for email
• for streaming music
• for video
Performing a test in the morning and afternoon all come back as excellent/good however at lunchtime 90% of the time there's not even enough to run the test itself and when it does they all show as impossible/bad
As for area,not just my work postcode but local area too,We're not out in sticks and also bearing in mind it's been ok for the last x amount of years until now - Just checked my network app for some speeds from my history,both from same day.these figures mean nothing to me but may to some of you
09.19am
Download 858kbps
Upload 1556kbps
Response speed 206ms
Summary read as "excellent" for all uses
12.30pm
Download 59kbps
Upload 389kbps
Response speed 3453ms
Summary read as "too slow" for all uses
Exactly same postcode,in fact exactly same chair for both tests - Just a small reduction in monthly contract price,about Ј5 so peanuts really,they offered a small amount of "compensation" but this wouldn't be payed out until-they solve the issue or my contract ends- and by the way they were speaking this isn't an issue they can/will solve anytime soon so I decided to just go with the monthly reduction,when my contract ends I'll just shop around this time
- For me this has got pretty annoying if I'm honest as it's been ongoing for so long without any real insight as to if it can be rectified,however I'm not really that interested in escalating it any further I'm just going to take the slight reduction in price and look elsewhere come my contract end
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