Npower demanding money for old account

A question about : Npower demanding money for old account

Just got a letter from Npower, demanding 188 pounds. They have not supplied our heating for a year and a half. We got a letter in Jan 2014 saying they had made a computer error on our final bill and were writing off 158 pounds. Heard nothing from them until today.

Can they legally ask for money a year and a bit later?

We paid by direct debit and always ended up paying more than we actually used, so shocked that they never got in contact before.

Best answers:

• Legally, in England and Wales, they can claim money for up to 6 years. It's a bit different in Scotland.
  However, there are industry rules, and they should not unexpectedly bill you more than one year later than they should have https://www.consumerfocus.org.uk/file...aflet-2012.pdf
• they can bill you for this as this bill had been sent to you when the account was closed.
  The ERA regulations are with regards to unbilled accounts.