SAR to Edinburgh re Lombard loans

A question about : SAR to Edinburgh re Lombard loans

Hi All

I have sent an SAR to RBS on behalf of my dad who had a few loans with Lombard. He hasn't any sort codes, account numbers etc.

I sent a SAR request to Edinburgh with his address, previous addresses, date of birth. they also cashed the cheque.

They replied saying that they is lack of information on his part, saying they need addresses etc.

Forgive me but I thought they could find your details without account numbers etc? Thats why I sent the SAR for him.

Any thoughts

Thanks for any help!

Best answers:

• The information must be in a "Relevant Filing System".
  This means relevant to the information you have provided.
  As dunstonh says, older systems filed by account number so without that information included in the request the filing system is not relevant to the information provided.
  There is also no guarantee that they will have a case to answer. As I recall, Lombard North Central (apart from sounding like it should be on the Metropolitan Line) was a separate legal entity to NatWest and it usually sold loans through brokers.