Remember to complain (e.g. To aeriel)

A question about : Remember to complain (e.g. To aeriel)

MY wife recently complained to Aerial because on two seperate occasions a liquid tablet has split in the box.

There customer service dept. said send the box with split tablet and they will refund the box.

However I actually binned the box yesterday by mistake! and therefore we thought that was the end of it.

Today however we received an apology and voucher for Ј9 worth of Aeriel products.

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