No refund or amendment of cross country e-ticket?

A question about : No refund or amendment of cross country e-ticket?

Hi all,

I stupidly got my dates muddled and bought a ticket for travel on friday instead of tuesday this week

cross country are saying i cannot amend or cancel booking, this is Ј40 down the drain i can ill afford, they say this is because I chose the e-ticket method

is there anything I can do? it seems really wrong

Thanks

Nick

Best answers:

• i agree, should this not be made clear on booking? i certainly would not have got an e-ticket if i knew this to be the case - the website steers you to get one!
  there really is nothing I can do?
  Thanks
• It will be in the T&Cs you agreed to at the time of purchase, if not you may have cause for complaint but I can't see that being the case.
  T&Cs are there to be read, admitteldy I imagine very few people do but that's not Cross Country's issue.
• Even if you'd bought a conventional paper ticket, they're still not always refundable-it depends on the type of ticket.
• It's not exactly hidden away in the T&Cs. On CrossCountry's site when you get to the stage to choose delivery method (e-ticket, 1st class, machine collect etc.) right next to the "Print your own ticket" option it clearly says:
  "One of the accepted forms of identification shown below must be taken when travelling on your journey to validate the ticket.
  Print your own tickets are non-refundable and non-exchangeable."
• I have consistently advised against e-tickets, including P@H tickets, for these reasons.
  A paper ticket can be amended to a different date, for a Ј10 fee.
  What's the journey?
  Most CrossCountry long distance journeys can be reduced in price by "splitting", ie using a combination of cheaper short distance tickets. This is because CrossCountry charge a premium for longer distance passengers, who are seen as a cash cow.