Never use iflorist!!!

A question about : Never use iflorist!!!

This is a warning for everyone to think twice before they get tempted by iflorist.co.uk and their enticing offers.

Mother's days flowers and chocolates from this company were not only not delivered, but were charged for twice.
In any other situation this would be theft.

The company does not have a contact number and only a non-responsive chat function on their website.
I decided to see if others had problems and was shocked to read the reviews....
https://www.reviewcentre.com/reviews141127.html

A hell of a lot of mothers have been let down today and if you ever need to get flowers delivered for birthdays or indeed funerals, DO NOT USE THIS COMPANY AT ANY COST.

Please share your experiences good or bad but I felt it necessary to let people know our own experience.

Best answers:

• Just read through some of the reviews - it's shocking - what a bad company. I nearly ordered from them a couple of weeks ago, so pleased I didn't.
  Have just seen from some of the early reviews that they are also the same as Colonial Gifts London and ihamper. I've linked Colonial Gifts as there's an order line number (unfortunately it's an 0844 code - tried saynoto0870 but couldn't find an alternative). Thought it might help though, seeing as you can't get any joy from the chat function.
  https://www.colonialgifts.co.uk/
  Hope you get it all sorted.
• I ordered flowers from them for delivery today for my mum. The were left behind her house yesterday when she wasn't home which isn't really a problem but she called me today to thank me for them but unfortunately they were in a terrible condition, the petals had all but fallen off, the remaining ones were brown and dying and they were generally very poor quality. My mum (who doesn't stand for this kind of thing lol) has already emailed them to complain (I would have done it myself but she got in first!)
  Will see if we get any response and update accordingly
  SM
• Thanks GM43, that website does indeed have a number 0844 8745030
  which interestingly puts you through to iflorist.
  They are closed today so will call tomorrow.
  I have been on their chat function all evening speaking to Nicole.
  Not surprisingly THEIR system shows only one amount of Ј14.90 paid for flowers when my online banking is saying two for the last 2 days.
  They are refusing to refund both amounts of money as their systems do not show this.
  They have apologised and the reason deliveries have failed they say, is that demand was too high for their couriers.
  I say, why try to run a floral delivery company when you cannot cope on your most profitable days!?
  As my situation stands, they are refunding ONE amount they have taken, I will take this further unless my online banking changes to read one amount was taken.
  Any refunds though will take between 3-5 working days for everyone wishing to claim refunds.
  More to the point, sorry mums!!!
• As ever - people only post the bad reviews.
  I'm sure there are thousands of satisfied customers...
• No, the original post was a more a warning to all due to one individual experience.
  Iflorist says they only charged once.... has the Cardholder checked with the bank - it could be their mistake... We don't know.
  Just because there are bad reviews does not mean they should be avoided - every business gets bad reviews. Check out Tesco...they get millions of bad reviews, but then there are 10's of millions more who are happy.
  Tell you what, air..it's bad for you..don't breath it. I'll direct you to a website showing how many toxic chemicals are in it. AVOID AIR at all cost, it's really bad.
• Best mind the circus then - avoid them at all costs, a warning to everyone to avoid the circus.
• Very poor
  Bored now - bye bye.
• The title of this forum 'Praise, Vents and warnings'.
  This both a vent, then a warning.
  Viper, its not a bad review.
  And of course I checked my bank...several times, over several days.
• The link also shows that there are many more complaints.
  Lastly, I also asked for the good experiences too so people can make informed decisions.
  Take it on board or not, your call, least you know.
• I ordered on Thursday 1st for mothers day delivery on Sunday 3rd - nothing arrived (despite them having my phone/email details no explanation/ warning was given.
  I emailed them with no reply (still).
  I spoke to their online chat, was cut off, tried again, and again...
  The chat seems only available in another timezone (available at midnight but not 11am). And they take so long to reply to anything you ask it was a farce. I agreed redelivery & upgrade for 5th.
  I got an email today (4th) telling me they were delivered on 31st.
  Then they were actually delivered today - 4th - the delivery guy said he'd only been given them today.
  I have never known any company have so many bad reviews, all over the same problem, though there may be one or two good reviews, it's just not worth risking you'll be one of the many many many people let down.
  PHONE NUMBER FOR THEM 0844 8745030 is on their website if anyone wants it - option 1 for customer services
• I've just put in a complaint against them too. Ordered flowers and chocs to be delivered 3rd. They weren't delivered on the confirmed delivery date, they didn't send the chocolates and the flowers were completely different to what I ordered. Furious doesn't begin to cover it.
• Update- my mum complained about her franky awful flowers and has had an email today promising delivery of a larger, more expensive bouquet tomorrow and Ј5 off next order which I think is an acceptable outcome, will be wary about using them again so voucher may or may not be used!
  BTW in the interest of fairness I must point out I used them last year with no problems