A question about : NDR & VERY Debt Recovery for an item not received help?!
Really appreciate anyones help here!!
I ordered an iPad quite a while back now back in 2013 from Very. It never arrived and I only got an empty box. I complained to very.co.uk and they would not refund me. I contacted my bank and they suggested I raised a chargeback and I got my money back. I kept getting letters from Very stating I owe them the amount and if I do not pay I will be contacted by a debt company.
I contacted my bank and was told not to pay the debt as I had not received the device.
I now have a letter stating I have a default notice because of this amount from Very and NDR debt company. I contacted very again and the debt company, no one is helping me and my credit is still being affected by this. Whoever I speak to I keep getting turned away. I then contacted the head office of Very (Shop Direct) and explained the situation. They replied with lies saying I didn't reply to letters or emails (I did) and that because of the length of time they will not re investigate and I still need to pay the debt and that it may effect my credit score.
What do i do?! I never got the item so why should I pay the debt?! My bank even says do not pay it.
Any info would be great! 
Best answers:
- Did you follow the companies (Very) complaint procedure? What was the outcome and did you escalate it (to the FOS) if you didn't receive an acceptable response?
- You complained in 2013?
https://www.financial-ombudsman.org.u...time-limit.htm - Here we go again: Very.
This outfit is shaping up to be one of Britain's worst companies. Like all these "credit" providers they hold the credit score axe over your head. "Do it our way, and accept every thing we say, because we are always right, or we'll trash your credit record."
DON'T BUY ANYTHING FROM VERY!
And yet again this is an example of how the credit reference business is out of control and is, in some cases, wrecking people's financial lives. - FOS is the correct thing to do here.
If very didn't inform you of the complaints procedure etc, they will not be looked upon favourably. - why would your bank advice you on a a catalogue credit account?
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