MSE News: Shoppers vent fury at Yodel as Christmas deliveries arrive late

A question about : MSE News: Shoppers vent fury at Yodel as Christmas deliveries arrive late

Complaints about delivery giant Yodel include presents arriving late for Christmas, and damaged parcels...

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Shoppers vent fury at Yodel as Christmas deliveries arrive late

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• They are terrible. I had an item from Amazon allegedly delivered the next day but it actually arrived five days later. Another Amazon item allegedly delivered but which never turned up, and now, two weeks after Christmas, a phone from Carphone Warehouse not delivered.
• In the end I closed my (very long standing) account with Amazon as they could only offer Yodel delivery on a number of occasions when I begged them not to (story in a previous posting). Amazon did not seem at all bothered to lose a customer and I am relieved not to have Yodel Stress every time I ordered something. Win Win.
• I rejectted a Yodel delivery yesterday and the bloke couldn't understand why. It looked like it'd been slammed in a van door.
• I haven't seen any good comments about Yodel yet, so I would like to redress the balance. I have had several deliveries through Yodel and have found the delivery times were fast and the courier herself was very polite and friendly. And, no, I don't work for Yodel!
• I ordered something about midday 31st Dec online from a supplier that uses Yodel.
  Bearing in mind that 1st Jan was a bank holiday, it arrived 2nd Jan.
  Conversely, I posted a letter using Royal Mail Recorded Delivery (admittedly 2nd class) on 15 Dec (before last collection) and it's still showing as not arrived. Looks like a claim going in for that one.
• Yodel is extremely terrible. They were good in the past. I think maybe there are some changes in the company.
  Back to last September, I made an order from Argos and delivered to my office by Yodel. They kept saying they delivered 2 times in 2 days to my office but the gate was closed so they cannot get in the permises. The serurity guard and post room said that there is no delivery from Yodel at all.
  I called them the first day that I will pick the parcel up myself the next day. By the time I was there, they aid that the parcel was out for delivery. I have to get to their depot again at 4pm when the parcel returned to their depot.
  My colleague made an order from Amazon, which was delivered by Yodel, had the same issue. They did not deliver on the first day.
  It is not acceptable if someone need to take time off to wait for the delivery. Even if they don't need to take time off, they still need to make sure they are free at home to receive the delivery.
• i worked for yodel for a short spell. it was shocking to see how some of the parcels used to get booted round the depot with no regard for the contents. Yodel always take on too much work and because they treat their workers so badly, theres often people not turning up for work which just puts even more pressure on the drivers that are there. If the driver has parcels left at the end of the day that he hasnt had time to deliver then he could lose his pay bonus, so what they do with any left over parcels is say that they couldnt get access, or that they tried and nobody was in, anything other than the "ran out of time" truth
• and if you wonder why its hard to get through to them on the phone... one of the managers at preston used to take it off the hook for almost the whole of the day... i suppose thats one way to avoid dealing with complaining customers
• Yodel are a JOKE!
  I ordered a parcel from Studio catalogue on December 4th 2012, checked the online tracking and it arrived in the Yodel, Gateshead depot on 8th December 2012....
  NO ATTEMPT at delivery, on 15th December I called Yodel to be told they couldn't do anything for 14 days, so by 22nd I gave up hope as it was a Christmas present..
  Eventually found the depot in Gateshead on 27th December to be left waiting 30 minutes.. Then told..... "Why didn't you come and collect it earlier!!" - I explained that my 'courier' is paid to deliver the parcel to my door, or at least attempt delivery.. I am right, right?
  Anyway, the parcel is 'missing', unhappy child didn't get her lovely present and I've got the bill outstanding for the goods!!
  S
• Just like to add i also think Yodel are completely useless and liars.
  Maybe calling people liars is a bit cliche and i could perhaps be on my high horse but really Yodel have proved utterly useless.
  I order something from amazon, fairly large item, luckily weeks before christmas but it took 14 days to finally arrive at my house, bearing in mind this is after it reached their sorting office.
  Unfortunately i missed delivery the first day and a note was left. I followed instructions and re-schedueled delivery. This was apparently attempted 2 days later according to their web site where it said delivery attempted card left. No, it wasn't attempted, i was downstairs all day, no knock, no van, which i would be able to see from the window and no card.
  I rescheduled a further 3 redeliveries, none of them turned up on the day i scheduled and between all of these the status changed on their web site to customer requested pickup. Rubbish, i never requested pickup i couldn't even get in touch with them to tell them this which i found out when attempting to find a working number to call them.
  All further communication done through their web site, rescheduling to find they didnt turn up on those days. One of the times they turned up a day late on saturday, what good is that when i didnt request it and i was out.
  Stupid, pointless inefficient operation, god knows how they are still trading and if they loose Amazon and Tesco i won't be sorry to see them go.
  My order did finally turn up but they are still terrible and should be avoided at all costs. I think they ruin the otherwise excellent experience Amazon brings to internet shopping.
• I ordered a tv from argos and after waiting in all day I received one smashed tv delivered by.........you guessed it yodel!!
• If we pay for a service / item that is then not delivered / fulfilled, surely that is fraud? It wouldn't be an easy thing to argue legally but worth a shot in my opinion. After wasting a second day waiting for Yodel I'm about ready to try anything.
• Awful.
  They claimed a delivery was attempted, but my wife was there all day.
  No card was left, though that's what they claimed.
  So the item was either lost or stolen (Ј150 value), and they don't want to investigate. I've given them all the info they need via DM on twitter but they want me to write an email. They've employed incompetent/thieving staff but don't care.
  Thankfully, Amazon sent replacements (at their cost) and agreed to send it to a different address to avoid the same driver being involved.
• Been getting deliveries from them weekly for years, from when they were Famac and cant say a bad word about them
• I ordered an item from Sports Direct on the 18th of Dec - paid for next day delivery as, being a PE teacher, I had some end of term gifts bought cheap to hand out for hard work from the children in our extended schools clubs.
  Low and behold Yodel were the named courier. Now having never had a problem in my area of London with them or other couriers as such, I made the order in good faith
  When there was still no sign by the 20th, I logged in to "my account" section, where to my horror it stated on the tracking link to the Yodel site that the item had been delivered!!
  This of course was not the case, and I spent the next day looking for a contact number for Yodel. Nothing. The next day, the tracking page said it had been returned by the courier to the depot!!
  I then emailed Sports Direct 3 seperate times to look into this - it took a visit into my local store yday and to politely but firmly demand some help that enabled me to use their in house telephone system to speak to someone in their cust service dept to chase this up.
  And it's not over - the cust service operative said Yodel had stated they HAD delivered the parcel on the 31st!! Horrible!!
  I have checked with my neighours, looked over my fence, done everything I should not need to! And on top, it seems whilst Sports Direct have niggled me, Yodel seem to take no responsibility over this.
  I have just seen their Twitter page, and have contacted them that way too. After all, I had to go out and buy more gifts for the children at my school, and I am out of pocket for the first batch still.
  The scary thing as I write this is that my younger sister has just told me she paid for next day delivery from Hermes on Boxing Day for some River Island sale goods, and they have not delivered as yet either.
  GRRRRRRRRRRRRRRR!
• Yodel have touted for drivers in my area before. They offer freelance drivers the grand total of 42 pence, per parcel, to deliver it. Its obvious that the driver will wait till he/she gets a number of parcels before attempting to deliver them all. Its cheaper for them that way, add to this the expence of business insurance for the vehicle. Chances are they are not insured to deliver your parcels anyway.