MoneySaving Poll: Is your energy company's service any good?

A question about : MoneySaving Poll: Is your energy company's service any good?

Poll started 2 December 2014

Is your energy company's service any good?

There have been more horrid reports of energy firm billing errors. We regularly ask for your feedback on firms, and have brought this poll forward to see if anything has changed since we last ran the poll in August.

Rate both your gas and electricity providers

Vote in this week's poll

Did you vote? Are you surprised at the results so far? Have your say below. To see the results from last time, click here.

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Best answers:

• Bottom line - npower = poor customer service, poor record keeping, repeated readings, inaccurate bills etc.
• I am confused as to what comes under the umbrella of service
  My energy company does their job but I would not rate them for doing this, I would knock points off if their billing service was not up to scratch but I would not class them as 'great' or 'OK' if that part of the service provided was correct.
• My experience of British Gas - they made an error, they took almost a year to rectify said error, during this time they kept sending me various bills of varying amounts (none of which were correct). It left me unable to pay any bills for this period and now I'm playing catch up. Communication was very limited despite being told they'd call on XXXday ... it would be months later they'd get in touch. As soon as my bill is sorted with them I will be switching.
• Ebico account enquiries are handled by SSE (their supply/billing partner)
  
  Call agent expertise can go from great to poor. (sometimes left banging one's head!)
• Shame there was nothing below "Poor" to click.
  (We're with Scottish Power.)
• Npower are so awful - please don't switch to them. We have been stuck in a nightmare since early 2010. Seems ridiculous but Yes 2010. They seemingly resolve complaints, make a refund and then it all flares up again and they want the money again. Each time this happens it has to be a new complaint. In September 2014 they refused to let me log a complaint!!!!The problem I have involves over Ј3,800, I really think it is making me ill. Current complaint has been sitting in a q for 3 weeks and no one has looked at it yet apparently. I feel so sorry for anyone who works for Npower. Ho hum clock ticking for Ombudsman on 31st December.
• I note you haven't got Daligas on your list but I've been with them for 11 months and found them excellent, free phone number and quick answer, I would have stayed with them but Npower is now cheaper than them although after seeing the voting for Npower I'm wondering if I've made the right choice?
• For all those saying NPower are bad - they are but they have compensation of Ј25 that they will give out if you demand it!
  We haven't even got an account with them anymore but my hubby has got Ј50 out of them in the last 2 months because they've sent two letters! He knows how to talk to them - he's got quite clever at this, he looks at forums and knows the law well and he demands compensation.
  He started the last phone call with "I'm ringing for Ј25 compensation which I know you give out, put me onto the person who can give me this now!"
  lol - they were quite adamant at first they weren't going to but within a few minutes they gave in!
  Have fun