This MAY be useful, but on the other hand......

A question about : This MAY be useful, but on the other hand......

I may be giving half a story. Whatever, I'll tell you what I learned today in the hopes that someone will confirm and explain if neccessary much better.

My daughter was telling me that her ex, had somehow lost his mobile phone (orange) and that orange would not consider replacing it because he hadn't taken up their insurance. He pleaded with them as he has been with them for many many years. This didn't make any difference. After a cooling off period, he tried again and somehow managed to get to a department that soon discovered he was considering moving FROM orange. This particular customer service person proved to be MORE accommodating, in as much as a new phone was offered, a better tarif agreed and Ј5 per month cheaper.

So, what do you make of that.

ALSO, my daughter informed me that before you terminate a conversation with any customer services person, ask for their "log on reference number" or their "site code".. With this information, when you return to the company concerned and quote this information, you are directed to the individual you spoke to the first time.

Sunill, does this mean anything to you ?. Maybe it's been posted before, if so, sorry.

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