Mango

A question about : Mango

Hello all, just wanted to see if this is a common problem. I returned two items to Mango.com on the 8th December and I have still not received a refund. They initially responded to my emails, stating that they had not received the parcel yet and asking for a tracking number which I sent to them. They are now not responding to any of my emails and when I have looked on their Facebook site it would appear that I am not the only one having this problem. I am going to ring tomorrow. Their website states that the return address is a handling address and that parcels are then returned to Spain and that if I have not heard anything within two weeks then I should contact them. Has anybody else experienced similar issues? Thanks in advance Wilma.

Best answers:

• what does the tracking say.
  also a refund can take upto 30 days
• Last time i had to do that i have paid with paypal and was able to put a claim through them. Refund wasn't too long after that
• Thanks for the replies! I am going to try and ring them tomorrow and will quote the 14 days, very useful to know! From the tracking information on the Royal Mail website they received the parcel into their handling site (in Manchester) on the 10th December. It is then returned to Spain and it does say to allow 2 weeks for this. If I have no joy when I quote the 14 days then I will begin chargeback through the bank. Many thanks again for the advice!
• Hello all
  I also have similar problem in asking Mango for refund on returned goods. The item was bought online by credit card. It was returned to Mango within the returning period via Royal Mail . The Royal Mail tracked delivery indicates that the parcel was delivered on 19th Dec 14 to Mango Warehouse in the UK. Three weeks had lapsed and I still haven't got the refund. I had emailed Mango's customer service on 16th Jan 15, followed by chasers on 25th Jan 15 and 30th Jan 15 for the refund, yet I have not received a definitive answer from Mango. Has anyone experienced similar situation and managed to get the refund successfully? Appreciate for your advice. Thanks.
• I had the same problem - item returned, Royal Mail tracking showed prompt delivery but no refund for 2 months. Called Mango and was fobbed off with various pathetic excuses
  Week 3 - refund had been processed and not shown on card
  Week 5 - item was in UK and had to be shipped to Barcelona before they could refund
  Week 7 - item had only just been received in UK??!!
  Call centre staff generally useless and refuse to give phone to supervisor.
  Sent 4 emails to customer services, no response to any.
  Eventually issued chargeback through credit card company. Once they approved it, Mango decided to act and give me the refund but no apology. Contact your card company, if you paid by Paypal, use them to file a dispute.
  If you google Mango reviews, countless others have had same issue. Will never use them again now - cant believe an established chain can have such bad customer service.
• After numerous chasing emails and complaints, Mango eventually made full refund on the returned item, but it took 8 weeks rather than 3 to 12 days on receiving the returned item, as stipulated in its refund policy.
  Lessons learnt: I will never shop online at Mango again as a result of such unacceptable customer service, and would not advise anyone who attempts to do so !