Lapland New Forest Scam. How to get money back...

A question about : Lapland New Forest Scam. How to get money back...

Hello

I really fancy taking our little one to this https://laplandnewforest.co.uk
But Ј30 per person is quite steep. Just wondering if anyone has seen anywhere we can find the tickets cheaper?

TIA xxx

Alison x

Official MoneySavingExpert.com Insert: The Lapland Scam?

Sadly as can be read below, this person was asking about what turned out to be not as described and a huge disappointment. There's a lot of discussion later in the thread about what to do. Lapland New Forest's no closed, but there are still some important general tips.
Did you pay on a credit card? Any spending on a credit card over Ј100 is covered by Section 75 of the consumer credit act and means the card company is equally liable so you may be able to get your money back. So those who bought multiple tickets may be able to get moneyback this way.

The one problem here is technically the Ј100 must be a single item. Yet this is not well defined so it's worth trying anyway! Full info and template letters are in the section 75 guide.
Did you pay on a Visa debit or credit card? If so you may be able to use the 'Chargeback' rules to try and reclaim cash. This is where the Visa processes allow your bank to ask for money back from the person/company you paid's bank. Again full info the section 75 guide.
Paid another way? Just contact your bank and tell it what's happened. The huge publicity about this and the Christmas theme may make it sympathetic.
Got your money back. Been and visited? Please click reply to post your feedback and enter the discussion so you can help and talk to all the others.
New to MoneySavingExpert.com? If you're new to this site, welcome. MSE is a Consumer Revenge site dedicated to help consumers, finding best deals, and taking big companies on. The best way to start is with the free weekly, spam free, ad-free MoneySaving Email.
Update 8.30pm Wed. 3 December:

Alton Towers is offering a free day of festive celebration on Saturday 13 December for families affected by this. It's limited to 1500 people but if you can go then email guest.services@alton-towers.com to pre-book your place or call 0871 222 9901. You'll need to provide proof of your visit to Lapland New Forest.

Best answers:

• haven`t found a code sorry
• Thanks x We paid the full price in the end as it just looks soo fun. Thanks for looking though. Thats really kind.
  Alison x
• There's something about the whole "laplandnewforest" website that makes me slightly worried.
  The website is registered to an individual at what appears to be a residential address. The Company details are hard to find on the website and even then they are using a PO box number. They mention numerous times that a Company callked "Snowbusiness" is involved but don't mention any other organisations by name. The "Gallery" is full of stock photos. Mention is made of the event being only 4 to 6 hours long. The Company behind the venture was only set up in August.
  Most concerning of all is that the organisers haven't yet got planning permission for the event: https://www.bournemouthecho.co.uk/new...wonderland___/
  I would strongly encourage anyone who books for this event to pay by credit card.
• Thanks for this.. Oh my goodness. I am starting worry now as I booked Ј300 worth of tickets. But I did pay using my credit card.Phew.
  Thanks for the info.
  Alison x
• I know it is. But my husband said that all the music festivals don't get planning permission until very near the date and after they have sold all the tickets.
  Fingers crossed it will all be fine as I am really looking forward to it.
  Alison x
• Hello everyone. I don't often signup to forums, but after visiting Lapland New Forest, I felt that I should warn people, that in my opinion, it is VERY POOR VALUE FOR MONEY.
  We paid a total of Ј150 for my family (my wife and I, our 2 children, and their grandparents), and are very disappointed with what we found there.
  It looks good to begin with (lights, snow-covered trees etc), however due to the lack of organization (there was no allocation of "time-slots"), the queue to see Santa was very long indeed - I guessed at least a 90-minute wait. Not surprisingly, my children didn't want to wait that long in the cold and rain - there was hardly any shelter.
  The entertainment in the main part of the "arena" was non-existant, the food was vastly overpriced, all the fairground activities were at extra cost, and the ice-rink was closed due to technical problems.
  Overall, we are very disappointed, and are considering attempting to get a refund. From other people we spoke to, we aren't the only ones who are going to complain.
  My advice - if you haven't been, get your money back and take your kids somewhere else for a Christmas treat!
• Don't go. It's a complete scam. We've just returned feeling utterly conned and dissappointed. Absolutely nothing like it purports to be. Turns out to be an extension of the fairground and run by the same. Took us 10 mintues to get round and the content was laughable - only we didn't laugh because it cost us Ј125 for 5 of us. The nativity scene was a painted board in the middle of a gravelled field propped up on some kind of scaffolding. The 'elves' were dressed in shabby costumes and didn't look like the sort who would endear themselves to children. In fact, they looked more like they hadn't showered for a week and would ask you to shout if you wanted to go faster (if you know what I'm saying!). There was a pen containing howling huskies, a couple of chained reindeer, and a couple of other animals. We didn't even hang around to see what 'tat' Father Xmas was handing out. We met several people in the car park who felt exactly the same and were completely disgusted. Don't waste your time or money. We will also be attempting to get a refund...but won't hold our breath!
• Uh oh I am very concerned now. I have no idea what to do - We are thinking of still going and then seeing how we get on.
  I would be interested in hearing what kind of response you get to your complaints.
  Many Thanks
  Alison x
• I'm so sorry Alison, but I wouldn't waste further money on petrol! Words cannot describe how poor this 'event' is, and I just hope that enough people complain to official authorities (the council, trading standards, evening echo?) to make others aware and to get this closed down.
  It's not fair on those who are spending hard earned money on this rubbish, and it's ruining kids dreams. The only WOW factor about this place is how bad it is.
  We've reported it to the Echo (PLEASE others do the same - there's power in numbers), and we're going to try hard to get our money back. If anyone has any suggestions or ideas, please share. I would suggest you speak to your Credit Card company immediately to see if there's anything they can do to revoke the payment (is that possible) or compensate you? Not sure what else you/we can do...
  Good Luck.
• My daughter, her husband and the two girls went today and it sounds like they were well RIPPED OFF. I feel very sorry for them as they paid Ј100 entry for what sounded like a load of tat. Not only the expensive entry fee but even more to pay inside with the extortionate prices for food and photographs (they weren't allowing customers to take their own pictures of their kids with santa). There were long queues and little shelter. No ice rink open and the play area was closed! The exhibits didn't live up to the hype and could have been put together by any old Joe. My daughter couldn't get through to complain and ask for a refund as the lines have been engaged all day. Hopefully she will get a refund via her credit card. I've asked Meridian News to get down there and get customer comments NOW and not to wait while 'televised' day!
  Once again...do NOT part with your hard earned cash...go to a lovely garden centre display instead.
• I'm so glad me and my family weren't the only ones who were incredibly disappointed with the New Forest Lapland. And like nigel1969, I don't usually post on forums, but i'm so annoyed with my experience, i have to let everyone know what a waste of money it is!
  We had paid Ј200 for our day out today. Total Ripoff!! I felt completely let down by the whole thing, the website looked so promising! I couldn't stop appologizing to my family for taking them there.
  It took us over an hour to actually get into the place. The entrance part with the snow covered trees was quite nice, but what we thought was going to be a Nativity Scene was just some sand in a field and a painted backdrop. Not actually a nativity scene at all.
  The queues for seeing Santa were just ridiculous so we didnt even bother.
  The "Real Log Cabins" were just some shabby sheds from B&Q, and the "Seasonal Food" was some burger vans selling extremely overpriced slop! Ј5 for a pork and stuffing baguette, which looked more like Tuna Mayonaise.
  I'm a real lover of animals, so when I heard they were going to have Husky dogs there and reindeer, I was really looking forward to it. But the Huskys worried me a bit, they looked very underweight. I understand they're athletes, not pets, but it didn't seem right to me.
  There was actually NOTHING to do here. They say on the website that you need about 4-6 hours to look around... Somehow I can't see how that would work out as after an hour we were ready to leave!
  I'm really hoping there's some way we can get a refund, because Ј200, especially this time of year, is a lot of money!!
• Uh Oh - Right my plan is to call the place tomorrow and see what they have to say about all these complaints. It has sold out for all the weekends leading up to Christmas - Aww I am so dissapointed as it looked so lovely.
  Thanks for all the responses x Nice to see some new MSE'rs.. ha ha! You will become addicted to this site.I love it.
• will be interested to see what media coverage this rip off attraction gets and hopefully gets shut down so other parents dont waste there hard earned cash.I took my daughter who is six and watched as the belief and magic of christmas dissapear from her face within half an hour she was crying and asking to go home,as a parent this was heartbreaking. i can only warn others DONT GO if you have tickets throw them in the bin its not even worth the petrol to get there
• We have just returned from this attraction about 1 hour ago, and all the comments made about it yesterday are correct. This was disorganised chaos with hardly any staff available to help or direct us to the event, and the few elves around were looking very unhappy and stood together in groups talking about the place. We queued for 2 hours in the freezing cold for 2 minutes with Santa, by which time many people had given up and left. After that we had to queue in a shop to get our gift from Santa! Staff were grumbling, the site was a mess and no one seemed to be cleaning up the left food and drinks which were lying around for the full 2 hours we queued for Santa. Even in the ladies in the food area, we could not use the toilets as they were full to the seat, and my 6 yr old daughter was disgusted.
  There were lots of health and safety issues, and we took photos of the area when you first arrive where you view the huskies. The children have to climb over muddy tyres (which were not solid!) and black cables for the lights – this definitely breaches health and safety rules. The nativity scene was a picture on a painted wall which was viewed from a distance and which had everyone we met, laughing.
  The entire day was a joke, and I know everyone else thought so. The crowds amused themselves as there were hardly any staff and they looked stressed out. One man came up and down the queues saying that the staff had just found out they would not get paid until 24 Dec, and they weren’t being allowed breaks, so planned to walk out at close of play today, so we dont’ even know if it will open tomorrow.
• as i am so disgusted with our visit i tried to phone snow buisness to see if they had actuallybeen involved in anyway,my guess is probally not!unfortunatly there was no reply i will try again tomorrow i am sure they will be interested to here about this so called magical experence.ive just plucked up the courage to explain to my daughter that there are some bad people around who just try to get you to give them lots of money and pretend !i think ive redemed myself as a parent and have told her that lapland is truly a magical place.ive told her that i have spoken to father christmas and he has said that there will be no presents for those naughty people,i only hope that after convincing her that he does exist she can wipe this sad memory out of her mind.i have spoken to my bank today but have to wait 30 days to see if i can get any money back,judging by todays visitors i expect they will be well gone by then.heres hopping not COME ON EVERYONE LETS STICK TOGEATHER AND GET SOME JUSTICE ! !
  cridders wife.
• Below is a copy of what we've just sent to a national paper, Watchdog and The Evening Echo. We've also telephoned 2CR to ask them to suspend the advertising for this mockery. Tomorrow we intend to speak with the Council (who on earth granted a licence for this), Trading Standards, the local Tourist Office (the experience is also being offered by Travel Agents as a 'packagae' and people are forking out for travel and accomodation on top of the entry fee), and we'll even speak to the local MP - ANYTHING to get some support and awareness. This scam is not fair to the children and their families. I IMPLORE people to do the same. The more we speak up the more likely something can be done. Here it is:
  I write in the hope that you can help to investigate and ultimately help stop a most cruel seasonal scam.
  Particularly cruel in the current economic climate, where everyone is feeling the pinch, but even more so because it's a scam that preys on children and shatters their hopes and dreams.
  I'm referring to 'Lapland New Forest' at Matchams (nr Ringwood in Dorset), billing themselves as 'the seasonal themed event to see in the South East of England'. The website and advertising looks great. A winter wonderland brought to the UK, where those of us who can't afford the real Lapland get to experience the next best thing... From snow covered authentic log cabins, to sled dog running, from ginger-bread making to seasonal food, a bustling Xmas market, a fantastic outdoor ice-rink, a tunnel of light and the North Pole Post Office. Oh, and did I mention the magic dust for the envelopes to help make the childrens' dreams come true, and the welcoming elves who escort you on your journey... Could it get any better? No we thought. And like so many other families, stretched ourselves to the whopping Ј25 per head (5 of us, so total of Ј125). But not bad, conisdering this 'amazing frozen world of Lapland Village' was only an hour and a half drive from here, and was infinately more affordable than the real thing. Besides, from the description and photographs, and the fact that 'the attention to detail will WOW you' it sounded almost as good, especially as they recommend we should allow a good 4-6 hours to take it all in!
  How wrong could we be? And where do we start? OK, so having looked at the website again, we now notice the disclaimers relating to the photography - that it's for illustrative purposes only (although it's not illustrating anything remotely resembling what we saw), however, it does also state that 'they are certain the live show will far exceed these representations'.
  So, to recall, we arrived at Matchams at just gone mid-day, parked and joined the huge queue that stretched away from the entrance. Alarm bells immediately started ringing...we had understood there were only a limited number of tickets issued each day. It was then we noticed all the caravans and trailers - was this a travelling Lapland? After a 40 minute wait, we entered through a tree lined path where the firs were covered in fake snow - not a bad start. The path led to the Nativity Scene, where any hopes for a truly magical Lapland experience were immediately quashed. There, behind a five-bar gate, set back in a sandy pit, was a painted board, propped up by some kind of scaffolding. And that was it. Our eyes darted round the field hoping to find more - but to no avail. All the parents looked at each other frantically. Were we missing something or, as people started to point out, was this just the start of something terribly tatty, over-sold, totally mis-represented and utterly disappointing?
  As we continued along the path we entered the village. On one side 2 chained reindeer (sleeping) behind a large fence and on the other, a group of seemingly underweight chained huskies also behind heavy fencing. We walked a little further and spotted several pens containing geese, a pig and some donkeys. We then saw the sheds, oops I mean log cabins - which were nothing more than cheap sheds/cabins from the likes of B&Q - with nothing in them! The ginger-bread making shed had run out of ginger-bread (1 hour after opening on the second day of the event).
  Ah, the spectacular tunnel of lights - nothing more than a 50ft string of fairly lights strung between the fir trees covering the walkway - and they weren't even on!
  The outdoor ice rink? Not actually really outdoors or even in the village. It was situated in the adjacent fair-ground, and was under-cover. And to top that off, it wasn't even working!
  What next? How about the friendly elves that meet and greet and escort you on the magical journey. Well, we weren't met, or greeted, but we did see between 4-6 'elves' sporting ill fitting and ill made costumes (2 part set - top and trousers, no hat or shoes or similar). They were being worn by guys probably aged between 18-24, who were more accustomed to manning the waltzer that they were asking small children what they wanted for Xmas or whether they had written Santa a letter. We didn't see a single 'elf' interact with a single child. And frankly, it was quite a relief.
  Then there's the Seasonal Fodder. Of course, there's nothing more seasonal or festive than a greasy undercooked burger. To be fair, I think we did spot a mulled wine hut, nestling between 8-10 fairground fast-food counters on wheels. I heard lots of people complaining about the price of the food, so we gave it a miss (that, and the fact that as I'm pregnant, Listeria is high on my list of things to avoid).
  And what of Santa? As we joined the queue we were advised there would be between a 1.5 to 2hour wait. Were they kidding? Again, they made a point of stressing on their advertising that there were a limited number of tickets for each day. But in reality it was heaving and I can't see there was any restriction - the more the merrier...or the more the richer the organisers! What was particularly disgusting though was the fact that, unless you were prepared to pay Ј10 to have a photograph with Santa, we were advised our children were not allowed to approach Santa but could simply wave from a distance as we passed through the grotto. You were not allowed to take photos yourself, and were given a token to exchange in one of the two gift huts. As was now expected, you take your pick from the lavish plastic tat on offer. We didn't bother, and left without seeing Santa.
  Snow was limited. It certainly wasn't anything like the scenes from Narnia that the advertising had inferred. The only snow was on the trees, and not a drop under-foot. Good job the kids wore their snow boots, or they'd never have made it across the authentic tarmac!!
  As for the enternainment...there simply wasn't any. Not unless you wanted to pop next door to the fair-ground where the entertainment was an additional Ј1.50-Ј2.50 a go.
  Don't even get me started on the 'bustling Xmas Market'.
  All in all, it took us no more than 20 minutes to take in the 'Winter Wonderland' and half of that was spent queing. It was the most hideous, blatant rip-off I've ever had the misfortune of experiencing. My children were gutted and completely bewildered. I have never seen so many unhappy children or parents, and as we left the event we spoke to numerous people who felt exactly the same way.
  You will probably sense a certain flippancy in my tone, and I don't mean to make light of this situation because we feel nothing but disappointment, anger and complete contempt - but it's the only way I can express these feelings without being abusive.
  I would implore you to investigate this further. It should not be allowed to continue, and those responsible should be held to account. Unfortunately, unless people act fast, I have a nasty suspicion that the whole event is an extension of the fairground (and thus run by the same - i.e. travellers?) and will move-on without a trace when they've well and truly cleaned up (and I'm not talking about the mess). Please, please expose this for what it is. Thousands have people will be stretching themselves to take their children to this event and it's not fair. I've read on the internet about many families who have have travelled great distances and have forked out on hotels - spending between Ј300-Ј600 on this event, and are utterly dismayed. In fact, it quite literally makes me cry to think of those families who would have made many sacrifices or saved hard to take their children to this event, and it will no doubt be the only one they can afford this year. We're fortunate, we can weather the loss, and we'll take our children somewhere else to compensate, but there are many others who can't. And what about the children whose expectations and dreams are jsimply shattered. Take a look at the these forum sites, where many other angry parents have voiced their concerns in an effort to spare others the expense and disappointment:
  www.babyandbump.com/christmas-forum/60499-new-forest-lapland
  www.moneysavingexpert.com
  For your ease of reference, here's the official website address too: www.laplandnewforest.co.uk
  If there is anything further we can provide you with or help you with, please do not hesitate to get in contact.