Item not delivered

A question about : Item not delivered

Any help gratefully received!

I ordered an item on 28th Jan, on 6th Feb had not received so sent seller a message to check when/ how it had been posted. I then got told it had been lost by yodel, but the seller had posted it so it was not their problem. So I opened a case in the resolution centre, escalated it when time to do so but eBay have closed in the sellers favour as they provided a tracking number.

All this tracking number says is 'incomplete' & there was an address problem (seller has put wrong address on), it never once states there was an attempted delivery but customer services keep telling me there was! I've been told today that it has been returned to the sender, but eBay have told me that it's ok for the seller to keep the item & not refund me!

3 times I've rung now but can't get in touch with Dublin, is there anything I can do? Thanks in advance..

Best answers:

• What is the tracking number?
• JD0002252563174050
  Yodel -
• eBay have emailed me saying I can't challenge the verdict because I should have changed my address, & to check at the address it has been delivered to.. but I haven't moved house!
• Tracking shows as delivered, that is why the seller won.
  Parcel delivered Gateshead service centre
  16/02/15
  11:00
  If you are disputing delivery, then appeal, but do it clearly and with some evidence.
• But I live in Leeds, not particularly close to Gateshead! Surely delivery should show as the same city that I live in?
• I have told the whole story, I say the seller has put the wrong address as that was the only way I could imagine it has ended up in Gateshead; maybe I should have not made presumptions but as the tracking states 'address problem' I rightly or wrongly did.
  I have not moved house for over 10 years, my address on eBay is the correct address, so I'm not sure what else I can do?
• actually go into the tracking history, it doesnt show delivered
  its marked as returned to sender on 11th february
  gateshead seems to be where the sender lives
  Quote:
• No, they don't need updating; when I queried how the seller had won without proof of attempted delivery I got (what sounds like a standardised email) back saying I need to make sure my address is correct or check with neighbours to see if had been delivered there.
• Phoned them 3 times now, they tell me it shows as delivered in Leeds (when asked where they say on the 11th) and this is enough for seller to win the case
• Sorry, I misunderstood eBay then, I thought the seller had to show an attempted delivery (I don't think the tracking says there was a delivery in Leeds, maybe I'm wrong?). Thanks for your input.