Huawei warranty repair nightmare

A question about : Huawei warranty repair nightmare

I purchased a sim-free Huawei Ascend Mate from Expansys (that's Peter Jones' company) 18 months ago, which (as stated on their website and in the enclosed literature) has a two year pan-european warranty. The device was purchased, and only ever used, in the UK.

It developed a few faults last year (volume down key not working, and you're inaudible when you enable speakerphone) which I've been trying to have repaired under warranty.

The Expansys website recommends, outside of 30 days from purchase, contacting the manufacturer directly as the repair process will be faster.

I contacted Huawei UK customer service, who booked the phone in for repair at the previous service centre they used. I did this three times, and on each occasion had the phone returned with a letter stating 'no fault found'; despite the faults being very obvious.

This was understandably frustrating, but for round four, Huawei UK customer service told me that they've changed the service centre they use so I should have better luck this time.

So I sent it in for the fourth time, this time apparently to EE's repair centre, under instruction from Huawei UK customer services.

I've today received a quote for Ј14.40 to have the device returned to me unrepaired, despite the described faults being found, stating that the warranty end date has expired.

I called Huawei for an explanation, who didn't know and referred me to the repair centre.

The repair centre have advised me it's not a UK model so they're not able to repair it, and it should have never been sent to them.

So, back on the phone to Huawei UK customer services, who advise me that since it's not a UK model (even though the paperwork that came with the phone says it has a two year, pan-euro warranty, and advises calling Huawei UK customer services if in the UK) they can't do anything about it and I have to go back to the seller. They are also refusing to do anything about the Ј14.40 handling fee.

I haven't called Expansys yet, but suspect they will simply echo the information on their website which is that I should contact the manufacturer.

Where do I go from here? (Who do I sue?)

By the way folks, don't buy a Huawei. They're cheap Chinese crap.

Best answers:

• Your claim if any under Sale of Goods Act is against the vendor .
  As its over six months old its up to you to prove the faults via an engineers report are not due to damage or normal wear and tear .
  Trading standards will advise further .
  If you want to sue then a solicitor will proceed for you .
  But the costs will far out weigh the value of the phone .