Horrible experience with Tesco Bank

A question about : Horrible experience with Tesco Bank

After spending a total of 4 hours calling over 4 months and sending my ID and bank statements 3 times, paying for a certified copy 2 separate times...

I just got a letter, a week after my account was opened, that Tesco bank cancelled my savings account after careful consideration.

I spent such an insane amount of time on the phone, so many separate days, always new things, we didn't get proof of id, etc. etc.

We assure you, we only reached this decision after careful consideration

Best answers:

• If they can't find you electronically, you usually get asked for proof of ID and address. Did you check your credit files before you applied? Are you on the ER at the address you used for your application?
• Yes, they cancelled a savings account ("Internet Saver"). In December my Experian credit score was 90x, I checked via trial, I can't imagine it having gotten worse. I'm on the electoral roll and don't have any debts, pay back credit card via direct debit monthly.
• I have been in the UK since March 2013. I was never rejected by Tesco Bank. I was given an account, could do internet banking etc., I added a little money (Ј5) to the savings account.
• You said on the post below that it was March 2014 when you arrived.
  https://forums.moneysavingexpert.com/...327&highlight=
• Yes, March 2014. My mistake, I've been here almost a year. I forget that it's 2015.
• But you do agree that having spent many months, 10+ phone calls with Tesco bank to an expensive 0845-number, in a later phone call hearing that the earlier application expired. Then finally after a second application and a 3rd time sending a certified copy of passport and bank statement, calling them to hear I was accepted and finally after such a long time getting everything at home, sorting code, account number, internet banking etc, then after a week account canceled without reason... you do agree that has been quiet a bad experience for me?
  I would've preferred having been rejected in October, would've saved me a lot of time, money and frustration.