31 Aug 2016

A question about : HELP! Cancelling an instore contract Carphone Warehouse EE

Hi, I signed up to a new contract instore in Carphone warehouse on Saturday with EE.
When i called Vodafone to cancel my existing contract they gave me a much better offer. Stupid me for not checking first!!
Vodafone insist I have 7 days to cancel my contract, when I called Carphone Warehouse they said they don't except returns.
I'm planning on going instore and arguing this evening but want to be sure what I'm arguing is correct.
Do I have the right to cancel?
My Carphone Warehouse invoices T&C's has the following clause

4.1. Without prejudice to our rights under Clause 1 above, if either party breaks the terms of these Conditions in any material way, the other party can terminate these Conditions by giving the other party 7 days’ written notice.
4.2. In certain situations, we may be prepared to give you a refund or exchange for Goods if you change your mind. For details on our Returns and Exchange Policy please visit carphonewarehouse.com/SelfHelp/request.do, call us on

Best answers:

  • accept
    Have you visited https://selfhelp.carphonewarehouse.c...ward=contactus and checked "Returns and exchanges" like your T&C suggest?
    I think you don't have any right to cancel.
    A recent thread: Please advise - new contract from Carphone Warehouse, can I change my mind?
  • Thank you, I've called Trading Standards and I'm not within my rights
Category: 
Mobiles
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