Has anyone heard of a company called Vigano?

A question about : Has anyone heard of a company called Vigano?

Hi all

Here's the site:

https://www.vigano.co.uk/

They have a product I'm after at a good price. I found some good reviews about the company here:

https://www.trustpilot.co.uk/review/vigano.co.uk

But a couple of bad ones here:

https://www.cylex-uk.co.uk/company/vi...-18595595.html

So should I go for it? And how best to pay so that my money is not lost if the goods fail to turn up (value Ј49.99)?

Many thanks

Max

Best answers:

• Hi again
  Well, I called up this morning and spoke to someone. They said the item I want is not in stock but they have it on order and it will be there next Thursday.
  Some of the reviews above stated that they could not even reach anyone on the phones. So it's a good start.
  Anyhow, with no stock until next Thursday, that gives me a bit of time. So in the meantime, if anyone here has used them and had good or bad experiences, it would be great to hear from you.
  Many thanks
  Max
  PS - hope I have posted in the right place. Please can it be moved if not?
• With Thursday approaching, I wondered if I could please bump this to see if anyone has used this company and whether they think it sounds ok?
• A couple of bad reviews here:
  https://www.cylex-uk.co.uk/company/vi...-18595595.html
• Thanks for that Stompa. There the ones I should have linked to above, but for some stupid reason I put the same link in twice in the original post!
  I've edited it.....
• Don't trust trustpilot reviews.
• Hmmmm, well that just leaves the Cylex reviews then - which are very bad. Although - as I said above - I have called the company and someone did answer and was very helpful.
  I don't think it is worth risking though and if no-one can confirm that they have used the company with success, maybe I should leave it and pay extra elsewhere....
  I guess I could phone them and ask them why these people have left bad feedback and see how well they defend themselves....
  Cheers
• FWIW it looks as if the directors of Vigano used to run a company called Shopeezee Ltd:
  https://www.duedil.com/company/07142...ano-ltd/people
  and there's a thread about Shopeezee here:
  https://forums.moneysavingexpert.com/...d.php?t=655325
• Just another quick update. I called on Friday to check whether they had received them in stock. Could not get through but left a message on answer machine.
  Got a call back a little later, which I could not answer so he left a voice mail. The voice mail was very helpful and informative.
  Also, I called Fiskars (who make the axe I'm interested in) and they confirmed that Vigano are an authorised dealer of their products....
• Did you buy from these guys in the end? They offer the best price on a samsonite bag I'm looking at, so wondered what your experience with them was like?
• When it comes to customer service, don't scrimp - you get what you pay for. Not sure how they manage to offer goods for those prices but they are obviously short-staffed which gives you a clue. I think I saved Ј20 on the cost of the goods ordered but it took up so much of my time I saved nothing in the end.
  I ordered goods from them and got the usual waiting for stock to arrive email after I eventually had to contact them when my order hadn't arrived after a week. With other online retailers you get an email receipt, dispatch notification with tracking numbers, follow up satisfaction survey, etc. With Vigano you get nothing. Oh, and they use City Link couriers who must be the worst, most unreliable couriers in the UK.
  Avoid at all costs, give your money to somebody who deserves to be in business. I have certainly learnt my lesson.
• Hey dude,
  The customer service was awful customer service, the item never arrived, I'm suspecting fraud... be warned!
  I ordered a trolley shortly after christmas on the basis that the website say they would usually post the item within one business working day.
  I then found out their website and / or paypal wrongly charged me for two trolleys instead of one.
  I emailed them. And for the next two and a half weeks I kept on emailing / telephoning them almost on a daily basis.
  They emailed back several times to say they will sort out the refund, but they never did. The item also never arrived. When I asked about that - they said they were having problems with the courier, and gave no indication when the item will be posted. When I kept emailing them, I was met with silence!
  So effectively, for two and a half weeks, they kept double of my money, and did nothing to send the item ordered out to me!
  I got so frustrated that I finally emailed them and threatened to call the police if they do not sort it out immediately. I pointed out it takes no point at all to refund money - in fact they answered enough emails to be able to use that time to process a refund!
  Rather unsurprisingly, they emailed back immediately this time, and refunded all the money. Interestingly enough, they did not just refund the money for one of the item, but both - which made me question if they ever had the item in the first place.
  Worst of all - the lady then emailed to say it was MY FAULT for ordering twice!! There was no apology from her for anything!! I emailed back to point out in fact the receipt from Vigano said I only ordered one item, and mentioned the appalling customer service. Surprisingly enough, the company did not bother to email back to apologise.
  It may just be very poor customer service. I was suspicious of fraudulent activity here. Either way, I would never, ever order from this company. I do not know why some of the reviews here are so gushingly good. From my experience - I concur with the negative ones. Rude, almost non-existent contact from customer service without constant badgering, and highly suspicious activity with this company!
  I'm popping to Trusted Pilot and leaving a real review!