Getting compensation from Apple

A question about : Getting compensation from Apple

Hey guys, quick question. This is not a warranty issue.

My wife had a problem with her new iPhone she bought at an Apple Store. The guy selling it gave her an O2 contract SIM when she was on PAYG, which I (now) understand they are not allowed to do - the reason being that it can become corrupted, as it did here. This has caused my wife considerable problems, requiring hours upon hours of telephone calls to Apple and visits to Apple and O2 to try and resolve it. She has had three different iPhones (refurbs) and four different O2 SIMS.

We would like to try our luck at seeking compensation from Apple for the time spent and the distress (and potentially O2 for not identifying the issue properly, although Apple is more to blame). I would consider that the original item was not fit for purpose due to the faults, although I suppose it is arguable whether the faults belong to the SIM card rather than the phone.

Any suggestions on how to go about it? I'd prefer to do it in writing or by telephone rather than complaining at the Apple store, if possible. Has anyone had any luck with getting a penny out of Apple for something like this?

Best answers:

• Forget pursuing a claim like this by phone, it has to be in writing by recorded delivery.
  Though I'm quite unclear on what basis you are claiming..