Flight delay and cancellation compensation, Flybe ONLY

A question about : Flight delay and cancellation compensation, Flybe ONLY

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This discussion thread is linked to from our Flight Delays Compensation guide. Please read that for full help.

Best answers:

• Dear xx
  BExx x xxx 200x
  Thank you for your email of the xx December concerning the above flight.
  Having investigated the delay to this flight, this was caused by a rescheduling following damage caused to the aircraft whilst on the ground the previous evening.
  I therefore confirm our offer of compensation in line with EC Legislation. This consists of €250.00 (Ј200.00) monetary compensation or a credit note to the value of €350.00 (Ј300.00) for redemption against future Flybe flights. If you could kindly confirm to me your preference, arrangements can be made.
  I look forward to hearing from you in due course.
  Yours sincerely
  xx
  Went for the cash. The money is in my account today.
• Just to mention to anyone who was affected by the terrorist attack at Glasgow Airport. I got the compensation from FlyBE without question for a cancelled flight from Birmingham to Edinburgh the next evening. I suspect planes were all over the place. There were not many on the flight so they easily got us all on the next scheduled a few hours later which was also quiet. Was also offered to fly to Glasgow on the night.
  I claimed within a fortnight of the event and was compensated within 3 weeks. Compensation far outweighed price of flights so it was a cheap trip.
• Thank you so much for this site. I have just received a no hassle compensation of Ј200 as my flight from Belfast to Edinburgh was delayed by just over 3 hours on 30th Dec . Your letter template was a great help . I didn't expect this result !
• Hi,
  My flight to Glasgow via Southampton was delayed at Rennes for 8 hours so missed connection to Glasgow.
  Although Flybe provided a meal and overnight accommodation we did not arrive in Glasgow until 11.15am on the Saturday instead of 18.15 on previous evening.
  I wrote claiming compensation for the delay, received standard letter back refusing to pay out.
  Sent another letter 3 weeks ago - no reply.
  Not sure how to proceed. Any advice?
• As soon as you have a claim for compensation write a Letter Before Claim warning of proceedings in 14 days if they don't agree settlement. If they say they want more time, allow them a 7-14 day extension. Then sue.
• Has anyone else contacted FlyBE for compensation and just been ignored? I contacted them in mid Nov 2012 and still haven't had a reply even though they say they will contact within 28 days.
• Flybe are definately not good at replying to complaints.
  In addition to the flight delay in my post I had an issue with luggage last year and they took 3 months to reply.
  Used to think Ryanair had poor customer service!
  Thanks blondmark have sent another letter
• First time i have posted, please be patient! I emailed Flybe on 14/11/12 regarding our delayed flight for four from Faro to Exeter that was delayed by almost 5 hours (due to a fault with the aeroplane and a part having to be delivered from the Midlands). We had been issued with vouchers to the value of 20euros per person at the departing airport (after we had purchased a meal). The flights were booked last minute so cost over Ј1,500!!
  After two months no reply so on 14/01/13 I resent the email adding that if i had not had a reply by the end of that week i would refer it to the CAA.
  However on the 23/01/13 I received a reply "....The flight was delayed due to an unexpected technical issue with the aircraft.... In recognition of the delay, as a gesture of goodwill, I would like to offer you a credit note for Ј100 per passenger to the sum of Ј400 for redemption against a future Flybe flight. In order to accept this offer, which is valid for travel within 9 months from the date of this letter......"!!!!
  Now should i accept this and tie us to a Flybe destination for this years holiday or ask for cash instead (if they will)???
• i and my partner were on this
  MORE than 200 terrified holidaymakers were on a jet when it was forced to make an emergency landing at Manchester Airport.
  They were on their way back from Cyprus with airline Flyjet when their Boeing 757 developed a suspected fault in one of its three hydraulic systems.
  The captain made what has been described as a "textbook" landing despite being unable to use the flaps which slow the plane as it lands. The jet, which was seen to be leaking hydraulic oil after it touched down, then had to be towed from the runway with fire crews on standby.
  One passenger, who asked not to be named, said: "It was very frightening, but the pilot did an excellent job - his expertise kept us safe."
  The passengers were delayed at Larnaca airport for 24 hours before flight FJE803 finally took off at 5pm local time on Monday.
  The plane had arrived in Cyprus from Israel, where it is understood to have been earlier fixed by engineers after a separate technical problem
  after 4hrs waiting for the flight we were bused to a hotel for the night next day we returned to the airport and continued our trip home.
  only to encounter a trip round the irish sea in what was obviously a fuel dumping episode only to land flanked by fire engines and to eventually come to a stop in a sand bank at the end of the runway from which it took another hour to tow us to the docking platform.
  fobbed off at the time eny advice cheers
• Er were you on a Flybe aircraft as per your header and this thread or Flyjet which was a completely separate airline as the body of your post?
  I ask as Flybe have as far as I know never owned any 757s.
  If Flyjet they ceased operation in 2007
• Flybe letter this morning no compensation offered as " Delay was entirely outside our control and classed as extraordinary circumstances"
  The circumstances were that the airport at Rennes would not let plane land as not enough fire crew. It flew to Nantes instead and we had to wait until they could re-schedule another plane so missing our connecting flight and the long delay.
  Disappointing as my Daughter and Grandchildren live in France and as a family we use Flybe on a regular basis. Some sort of gesture would have been acceptable.
  Anyway, looks like I am on a hiding to nothing although may fill in a complaint form to CAA.
• Thanks centipede 100 that is my take on it. Interesting site and good luck to others who are claiming.
• I've just had an email from FLYBE regarding a cancelled flight and compensation claim, its been refused due to the following reasons, which they state falls under exceptional circumstances -
  "Flight BE3175 on the 14th February 2013 was cancelled due to the weather in Amsterdam which caused long delays and due to Paris Charles de Gaulle curfew the decision to cancel the flight has been taken."
  All we were told at the time of cancellation was that the flight had been cancelled due to operational reasons. Are FLYBE's reasons legitimately "exceptional circumstances"?
• thank you Centipede - and for the NBA template, which I've just drafted.
• Can someone please let me know if I have a case here?
  Latest letter from BA/Flybe states:
  "As previously advised to you the aircraft en-route to Charles de Gaulle on the 26 June 2007, developed a technical fault. This fault was a hydraulics failure with the warning being received in the cockpit by the Captain. Safety is of paramount importance and therefore the aircraft made a precautionary emergency landing at Exeter Airport.
  Once on the ground Engineers attended the aircraft and found a leak in the nose landing hydraulic pipes. Repairs were affected and the aircraft brought back into service. This resulted in the late arrival of the aircraft into Charles de Gaulle and subsequently the late departure of your flight.
  In view of the nature of the problem, this cannot be foreseen nor can it be avoided by regular maintenance. The ruling does state that the carrier will be excused from the obligation of compensation if it can prove that the delay was caused by extraordinary circumstances that could not be avoided even if all reasonable measures are taken.
  For example some faults that are classed as extraordinary would include, faults discovered just before flight or during flight, damage to the aircraft caused by bird-strike, ground damage.
  As previously stated, the cause of the delay was due to the flight being forced to divert having experienced a hydraulics failure in flight. This could not be foreseen and does therefore fall under the extraordinary circumstances clause."
  My flight was cancelled, not delayed, btw. They got the date wrong too.
  To clarify: It was the flight from Cardiff to CDG which was diverted to Exeter which caused my flight from Cardiff to CDG to be cancelled!
  I have read the FAQ, also, btw. Just looking for opinion...
• I'm afraid you are still not making any sense.
  It appears that you were on the plane and it developed a fault, which caused the diversion to Exeter.
  If so, IMO, it's an in flight safety issue and there's no claim as it's an EC.
  If it was another flight, and you hadn't boarded, please elaborate.
• Sorry,
  I was waiting in Paris to board the plane, to take me home to Cardiff.
  The place was coming from Cardiff to Paris to pick us all up, and then had to divert, before being cancelled.
• Then you have a valid claim. Only a tech issue affecting your flight is an extraordinary circumstance.
• Having read the arguments about 'extraordinary circumstances'. Could someone please advise me as to whether I have a valid claim or not.
  Flybe sent me a text on the evening before my return flight from Ireland in September 2007.
  The text just said 'Flight tomorrow cancelled, contact us for more information'
  After hours in a queue on their phone line I was told there was a problem with the plane, and that they had sent me an email with more details.
  I pointed out that I was on holiday in Ireland. and didn't have access to the internet - their reply was sorry nothing else we can do. They went on to say that they expected the vast majority of the following day's flights would be back to normal, but to ring them before travelling to the airport.
  I wasn't able to actually see the e-mail until I got home 4 days later.
  I did complain at the time, but Flybe said it was beyond their control and basically weren't interested.
  Hopefully someone can tell me what to do now.