Feedback on Resolver.

A question about : Feedback on Resolver.

If you've used company Resolver to submit your flight delay/cancellation claim to an airline, please let us know your feedback on the company's service below.

Resolver has a free online flight delay compensation claim system that will guide you through the process and let you know when and how to escalate automatically.

Thanks.

Best answers:

• From https://www.resolver.co.uk/news/cance...nsation-rights they say
  "If the airline rejects your issue, then you can send your case to the Civil Aviation Authority, which can assess your complaint and provide comment on whether or not the airline should pay out. Only then should you consider a claims management company."
  So you use resolver, get excited about compensation to help pay January's post Christmas credit card bill, the airline fob you off, you go to the CAA, wait months for their 'enforcement' e mail, send this to the airline, airline fobs you off again, exasperated you go to a CMC and wonder why you just didn't read Vauban's guide in the first place.
• I used resolver yesterday to claim for a delayed flight from Manchester to Abu Dhabi. Received reply today saying we were owed EUR600. However, no email address to send requested banking information so it will have to be snail mail.
• If you misunderstood Vauban so did I. Anyone can say you are owed €600 - getting it is a slightly different matter.
  There is a guy in Nigeria keeps sending me emails wanting my bank details as he says he owes me money - I haven't sent the details yet.
• Last month, I was travelling from London Heathrow to Bali, with a connection at Abu Dhabhi and Kuala Lumpur with Etihad Airlines. The flight from Heathrow was delayed an hour, which meant I missed my connection at Abu Dhabi, and subsequently my connection from KL. Although the flight was delayed by only an hour, it meant that I arrived in Bali 12 hours later than scheduled.
  I had written to Etihad via letter to explain the inconvenience that had been caused by the delay in my flight arrival in Bali. I had no reply for 4 weeks. I then stumbled across Resolver and thought to give it a go. Within 6 hours of sending my email via Resolver, I got an acknowledgement email from Etihad, and 2 days later I have received an email stating that although Etihad aren't able to give me any compensation ("EU261\2004 compensation would apply if a flight is delayed for 04 hours or more departing from an EU country"), they have offered me some airmiles. Not ideal, but still appreciated the quick response from the airline. I would definitely recommend using Resolver rather than snail mail.
• I used Resolver to lodge a complaint with Thomson re flight delays from 2011. It was easy to use, but email response from Thomson said it was wrong address and provided a separate email address to respond to. I then copied all the info into a new email to that address, not via resolver, and that email bounced back. I have now submitted a claim via an online form on the Thomson website.