European Union Regulation EC 261/2004

A question about : European Union Regulation EC 261/2004

I have made a claim re a package holiday with Sovereign when I was booked on a flight that had been cancelled after my booking but 8 months before the flight. I was not notified of the cancellation.
Sovereign have stated The EU Regulations come into force if a flight is operationally delayed or cancelled with no advance notification. In your case the flight was not cancelled or delayed with no advance notification as far as the airline is concerned. The problem arose because the airline used an incorrect email address for their notification of the change. The email address used is not a valid one and meant that we did not notify you. This is an operational issue between Sovereign and Monarch. The EU Regulations do not apply in this instance because the airline knew about the flight change in advance and say they had notified us of it.
They say that the EU compensation levels do not therefore apply.
Does anybody know if that statement is correct?

Best answers:

• . The EU261 passengers' rights compensation cancellation - does not apply if you are told two weeks ahead or more.
  however not sure what you can do if you werent actually told, even though it was cancelled in advance, When did you actually find out?
• 3 hours after we got to the airport and found the flight did not exist.
• As someone who regularly books in advance, I check my bookings regularly (mainly checking for time changes) did you not check your booking at all in the 8 month period or try to check in online?
  I would also check the paperwork from Sovereign as they may have hidden some small print about reconfirming flights.
  Are Sovereign saying that Monarch tried to advise them but had the wrong email address so they did not receive notification so could not advise you. Do Monarch admit that they did not notify Sovereign correctly?
• Thanks Caz3121,
  This was a package holiday and I had the return flight documentation. There seemed no need to check as Sovereign booked a taxi, as part of the package, to the airport to catch this non-exiting flight. It took them several hours at the airport to find out what had happened. They "blame" an invalid email address from the airline to them and were therefore unaware of the change of schedule. However, not my problem. All I know is I was booked on a flight which had been cancelled.
• I guess much will depend on where Monarch got the email address from
  If it was one that Sovereign provided them then I would say your issue is with Sovereign, if they miss-typed the address then they did not notify of the flight being cancelled