EE Data Protection

A question about : EE Data Protection

Hi All,

I want to make a formal complaint against EE, I was wondering if you would be able to help me add weight to the complaint. In the terms of regulations and data protection act.

I currently have two active lines with EE. I initially spoke to them on the 27th Jan 2015, to see what they would offer me if I took out an additional line, nothing special so turned them down.

In the end decided on opening a new account for my dad, on the 7th Feb 2015, totally separate all on his details (name, address and direct debit details etc) - I have proof (screen shot). A new sim was sent out and dad had started using it.

I checked my account online and noticed that I had a new additional line added to my account, instead of new account being created!

Spoke to customer service today and they inform that they don't know what I am talking about, that I am liable to pay for that contract which they incorrectly set up for me!

To make matters worse customer service advisor hung up on me I am absolutely livid. Hence I want to make a formal complaint; need advise on any formal body (like FOS) I can write a complaint to and what I should add into my complaint.

The only thing I can think of is Data protection act, as they have misused my details.

Any advise would be great!

Best answers:

• It isn't clear from your post whether the additional line on your account is the one you turned down on the 27th Jan or the one you took out for your father in Feb.
  If it's the latter then we'll need to know more about how you placed the order (Web, phone, shop etc). I'm guessing it's Web because you took a screenshot but you may mean screenshot of the account.
• Its easy to unlink/link accounts
  when i was with Orange (EE) on contract and my father had orange PAYG, i added my fathers PAYG number to my account, this was kept separate as it gave him his own account setting etc., but also meant that it was only one account login and i could check on his account as well as mine.
• Sorry for the confusion.
  I applied for a Sim only Contract for my dad online through the EE website, with all his details.
  EE took that application and processed it as a new line to my existing account. Even though the application for my dad has nothing to do with me.
  Essentially EE have added an additional line to my account accidentally, without my consent. They have called and confirmed that is the case.
  I hope this makes more sense.
• you could try and call EE execs office direct on 0800 079 0232 Office opening hours are between 08:00 and 20:00, Monday to Friday or 08:00 and 18:00 on Saturday
• It's not my mistake, I have spoken to EE again they have confirmed that it is human error from their side.
  They have compensated me with a month's line rental.
  I just wanted to know if they are breach of Data Protection Act, as they have incorrectly opened a new contract without my consent.