08
Oct
2016
A question about : Disappointment with gym facilities
I have a membership at a Virgin Active gym which I joined because I particularly liked some of the equipment they had in the centre.
In the last month they've been doing renovations and have taken a lot of this out so now it is much less accessible in a busy gym.
I find myself less motivated to go to the gym (unusual for January of all times!!) And feel I am paying for a service which isn't being provided anymore.
Do I have grounds for early cancellation of a 6 month contract of which I'm 3 and a bit into??
Thanks.
Best answers:
- have they got the joining terms and conditions online?
- Have you brought your concerns to their attention and given them an opportunity to rectify the situation? That should be your first action - they may be able to sort the problem out or offer you a discount for the period of works or give you the option to cancel.
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