Completion Certificate

A question about : Completion Certificate

Hi Everyone

Just a quick query on how long I should leave making my last payment before chasing up the completion certificate. I made my last payment at the end of May, received a 'final statement' saying everything was in order a couple of months ago and a letter from Equity In Finance this week chasing up RBS (presumably for PPI). I signed am amendment earlier this year that the IVA would be closed regardless of outstanding PPI provided all other requirements were satisfied. As far as I am aware they are - DFD have not told me otherwise. Would you be chasing the certificate yet - been 5 months since last payment?

Best answers:

• I don't think there is a set time that an IVA firm has to follow, but I would certainly be getting pretty cross at 5 months. I think we've seen cases here where someone has kicked their IVA firm into action by putting in a formal complaint, so I suggest you do that: https://www.debtfreedirect.co.uk/complaints/
• I got mine in 2 months, I have heard of people taking over 2 years because of PPI claims
  I would have allowed a couple of months, as they need to do a final report, then be calling them daily
• It seems that the regulators are now taking an interest if the certificate is delayed over 6 months: https://debtcamel.co.uk/iva-completion-certificate/
• Thanks for the replies. I've put in an enquiry to DFD. Giving them until the end of the month to respond and if no/unsatisfactory response by then it'll be an official complaint.
• My IVA finished in Sept 2013. I emailed and asked for completion certificate in June 2014 and was told it takes up to 6 months. I emailed back pointing out that it had now been 9 months and they replied saying I would get it in 10 days - which I did.
  You have to hassle them a bit it seems, but worked for me.
• I would encourage Debt Camel, whoever he or she is, to take another look at the content of the link as it could be considered factually incorrect. The second bullet point is not necessarily correct. I am aware that there may be differing viewpoints on this, so it may depend upon your I.P. but here is a link that seems to make sense on that, and as it comes from a well respected I.P. who sits on the IVA standing committee as well as being chairman of the DRF it is to be hoped that other firms are following suit https://www.iva.co.uk/forum/topic.asp?TOPIC_ID=56568
• cuddles22 would presumably be a lot happier if DFD were to say they adopted that policy!
• Finally heard back - it's with the closures team apparently although they're claiming they're missing info on the rate of tax I pay although they sent me a request for that several months ago which I sent back by return post. Anyway, if I've heard nothing further by the end of the first ffull week of January it'll be time for an official complaint.
• I made my last payment December 2013. I'm still waiting for Grant Thornton to issue my completion certificate.
  They are so unhelpful whenever you call them.
  It really is like banging your head against a wall.