Barclays Premier Life

A question about : Barclays Premier Life

Hi,

My partner has a Barclays Premier Life account, which she pays Ј25 a month for. She used to have a different account with an overdraft and was being charged monthly for that. Barclays put their overdraft charges up at the time and she was told that if she signed up to the premier life account, it would cost her less a month and she would get all the benefits that come with that account. I'm just wondering, after reading Martin's email this week, if that is classed as mis-selling?

Thanks for your help!

Gareth

Best answers:

• It depends -
  If she got cheaper overdraft (and she was using the OD at the point of sale) then what they said was correct so no it wasn't miss-selling - though not to say they won't refund anyway - can never predict these things.
  If she wasn't actually using the OD then yes it would be a bit excessive so worth a complaint to the bank and cancel the paid for account
• I have no idea, however you have little to lose by asking.
  Today, my wife received a cheque for over Ј5,600 from Barclays for two bank accounts, both of which she had many moons ago. One was for everyday expenses, the other purely for bill payments. She had no idea of account numbers or sort codes after all this time either. After speaking to a colleague at work, she filled in Barclays own online form two weeks ago, got a holding response a week ago and a cheque today. Fair play to Barclays for that, and no need to pay anyone either. She deliberately never took any form of PPI for cards or loans as she works for the NHS, but this had gone under the radar.
  Go for it.