Any Monarch contacts??? DESPERATE!!!

A question about : Any Monarch contacts??? DESPERATE!!!

Does anyone have any telephone numbers for monarch ash claims that they actually answer???

I have emailed/called/sent letters since April and no response - not one!

TIA
Ells x

Best answers:

• Monarch sent me a cheque for my claim 6 weeks ago.
• I have not tried calling them but just wrote to the address on their website (contact us) and they replied from the Volcano Ash Team. Phoning is pointless if you want to make a claim, how about recorded delivery, that's what I used for my first letter of complaint and you can track that they received it.
  https://www.monarch.co.uk/faq/flights/contact-us
  Just don't mention the word compensation, tell them you are wanting to claim for expenses of food/accomm/refreshments/taxi transfers under EC261/2004. You'll have to fill in their 'claim form' and endure their excuses, their attempts to deflect you to your travel insurer and finally they might offer you a small amount based on their 'average customer claims' which they say is all they are prepared to pay in spite of reasonable receipts being supplied.
  I am about to sue them for my volcano ash money back as they offered a pathetic amount.
• Hi Ellissa
  I am currently trying to get Monarch to compensate me for a volcanic ash claim. I found this number by using the saynoto0870.com website and it worked for me:-020 8464 3444
  This is the number for the Head Office of Cosmos and Monarch holidays located at the same address - Wren Court, 17 London Road, Bromley, Kent BR1 1DE - as that shown on Monarch ash claims unit's letters. Ask the switchboard to put you through to them.
  Hope it works!
• I wouldn't care how much they sent me, a response would be nice! I filled in my claim form and sent it, next day recorded delivery, 8 weeks ago and have heard nothing back. I know they recieved it. I just don't know what to do, we are really struggling!
• Thanks gmassoc.
  I rang teh number, got put through and they have no record of our claim form. The girl on the phone had no idea what to do as I had sent the orignals off (we have photocopies) with the first form and she said they wouldn't accept photocopies! I also photocopied our orginal forms. She is supposed to be getting back to me later. Figers crossed.
• Reading the posts regarding peoples' experiences with Monarch has made me sign up to see if I can get any advice in relation to my familys' own claim and offer from Monarch.
  We were stuck in Egypt for an additional 4 days and because we had not booked a package holiday with one of the "big" companies we were not offered any other accommodation, so due to us having two small children, we thought it reasonable to try and stay in the same hotel during the extended period. The hotel was 4 star and we paid to remain all inclusive (thinking that it would be far less hassle when trying to claim back our food expenses as a separate item in any potential claim).
  Our total claim, which trying to be reasonable, did not include all our phone calls, emails and internet trying to get non-existent answers from Monarch and trying to organise alternative means to get home, was Ј725.00 (for 2 adults and 2 children), which we thought not to be unreasonable.
  After waiting almost 3-months, Monarch finally sent us a cheque for only Ј255.00 with the get our clause of it being in full and final settlement of this claim if the cheque were cashed.
  My wife and I both feel this offer is unreasonable and appreciate others less fortunate than us in this debacle would perhaps disagree?
  Apologies for the long-winded explanation, but can anyone give any advice on what we should do?
  Any help would be much appreciated.
• I received an interesting reply to my letter to Monarch threatening to use the small claims track of the County Court in respect of my claim for additional accommodation costs. I’d previously explained that the insurance settlement my wife and I had I received was for prescribed benefits, covering out of pocket expenses, under the delayed travel section of Saga’s Travel Insurance policy. These benefits were designed for passengers having to spend extended periods waiting for a flight at an airport and were not intended to cover additional accommodation costs.
  Monarch is now maintaining that, ‘there is a possibility that the travel insurance company could approach the airline under EU regulation 261 to recover their outlay. For that reason we are required to off-set the payment that you have received from them against our own liability. This is to avoid any duplication of payment.’
  They go on to re-state that, ‘under Regulation 261, for accommodation costs we are settling claims for Ј8 per person per night’, which in our case would amount to Ј80 for the extra 5 days accommodation which actually cost us Ј340 for extending our stay in the villa.
  Finally, noting that I intend to take the matter further, they suggest that, ‘before you make any decisions in this respect you speak with the ATUC (Airline [sic] Transport Users Council) who will be able to give you impartial advice concerning the next steps.’
  I’ve previously discussed this with the ATUC whose representative supported my view concerning Monarch’s liability for the accommodation costs, and even suggested that if Monarch were so sure that could find accommodation for Ј8 per night why had they not done so at the time? I will contact them again on Monday and post here there latest position on this matter.
  Re Survey66’s situation I can only reiterate the advice that has already been provided elsewhere within this forum. I believe that Monarch is acting unfairly in attempting to settle claims on the basis of Ј8 per person, per night. As far as I can ascertain at least, there’s nothing within the EU regulations which permits them to do this. From Monarch’s perspective, the more people who settle on this basis, just to have done with the whole affair, the more they are able to suggest that others are acting unreasonably in rejecting it.
  As well as ascertaining whether you have any legal cover under, for example, a householders’ insurance policy, it might also be worth considering contacting the Citizens Advice Bureau. I would advise you to discuss this with the ATUC too before making any decision on accepting Monarch’s settlement. You can contact them on 020 7240 6061 (Consumer advice line Mon to Thurs 9.30am to 2.30pm).
  I’d be very interested to learn what Cityboy’s views are on this subject. Maybe it’s time for MSE to make a similar referral to the CAA regarding Monarch’s unhelpfulness as they did in respect of Bmibaby previously?
  George
• Please see my posting today under Cyprus Airways.
• We've been totally ignored by Monarch since around March/April time.
  We were left at the airports in both Gatwick and Tobago.
  Have contacted ATUC on several occasions hoping they might help but they just state that Monarch will contact us directly. They never have.
  I'm not going to let it go as it was bad enough having 24hrdelays at 2 airports our our 2 week trip to Tobago from Gatwick. I just don't know where to go from here ...
• Just a quick update on my own situation re Monarch.
  I discovered that the insurance policy I have with Direct Line does in fact give me legal cover and, despite being advised by one of their staff that they had decided not to pursue these kind of claims, I nevertheless completed a claim form and sent it to them along with copies of my correspondance with Monarch.
  Low and behold they wrote back and are now going to deal with the matter on my behalf. Assumming that Monarch will respond to their entreaties in the same way they did with mine, then the next step will be Direct Line initiating a small claims case against them.
  Re my complaint with ATUC and now via EU Direct, Salavatore D' A(c)unto of the EU's 'Services of General Economic Interest, Passengers' Rights and Infringments' - just a stony silence so far I'm afraid.(see earlier post).
  Keep you posted.
  George
• Finally received a reply... kind of wish I hadn't now as I'm sitting here in tears. The holiday during which we got stuck due to v/ash was meant to be our honeymoon and we have literally been left penniless because of it.
  The letter basically says that according to their rules and regs they will pay Ј240 (2 people for 6 nights) and Ј30 for communication = Ј270 but as we've already had Ј200 from our insurance (delay cover) we were entitled to only the Ј70 cheque attached!
  The hotel we moved to for the extra six nights was the CHEAPEST accommodation available at the time and that cost just under Ј500.
  Our claim to monarch was Ј70 for calls/internet - I had to spend hours sending lesson plans home (I'm a teacher) and just under Ј500 for accommodation (all inclusive so covered meals too) - like I said, cheapest available at the time even cheaper than lower standard self catering and Ј60 transfers to the airport. Over Ј600 claim and they offer Ј70.
  We didnt claim for loss of earnings as they said they would not pay it. Hubby lost roughly Ј450 earnings.
  I don't think I can fight this, I'm in bits. I know that sounds dramatic but this has been going on since April - we are broke and I just have no fight left. The anger has gone, it's just upset now.
• ellissa dont give up thats what they want, return the cheque to them saying you dont accept their offer and are willing to take it further. the insurance money has nothing to do with them, they cant take the money off their amount even if the amound they were sending was right. make sure you complain to the enforcement body, and consider the small claims court process. you not fighting is exactly what they want, people to give in, you shouldnt the law is there to protect you and doesnt say how much they should pay. Keep fighting
• Thank you all so much for your replies, advice and encouragement. It really does mean a lot.
  Ok, having slept on it and spoken to my husband who is livid about this, I can approach this with a fresh view.
  I have emailed watchdog
  When you all mention legal cover on insurance, I take it you mean on our travel insurance? Not home insurance? Sorry to be thick.
  We will take this further but I can't promise I won't flake again and become a crying wreck!
• its legal cover on your home insurance, if you dont have it you could consider doing it yourself through the small claims process
  https://www.hmcourts-service.gov.uk/i...aims/index.htm