Add your feedback on energy supplier Co-op

A question about : Add your feedback on energy supplier Co-op

This is a feedback thread on energy supplier

Co-op

Please share your experience with other MoneySavers. Click reply to take part.
Did you switch go smoothly?
Have you had problems since?
Is it easy to contact?
The feedback comes as part of the

Cheap Energy Club

Best answers:

• What?! No feedback yet?? I was thinking about changing to these as this company comes up second behind Spark who don't really have many good reviews!
• I put my switch request in about a week or so ago, and will report back as to how it goes.
  All that has happened so far is that I received an email from Coop asking for the meter reference numbers as they couldn't find them on the national database. I replied same day.
  Coop came up as my cheapest option when I did the comparison, and they seem to keep their prices quite steady. Hopefully I won't regret the move.
• My switch form BG went smooth a few years ago
  My switch from N-Power not so smooth when i moved into a new house. I wasn't issued an online account and couldn't submit meter readings. Also i had to do some additional chasing which meant ringing n-power and being passed around the system until someone could help. (N-Power have a department for everything).
  This second switch had complication because my house has what they call an unadopted meter. I think it means the meter is not a grid meter, instead it belongs to the housing developer.
  I dont think the switching complications were down to the co-op, although not being able to carry on with my same account login and password was a bit of a pain as i like to submit readings conveniently. I was told to wait a few months before being able to access the account.
  Apart from that they have been much better to deal with than other companies, easy to contact, via phone, usually picking up within a minute or so unless it's lunch time and their email support is responsive too.
  Prices, not the absolute cheapest but quite close. Their simple pricing and tariff structure and responsive support makes them the best for me.
• Ok, as posted above I'm currently switching from EON to Coop. I received an email a week ago asking me to provide the gas meter details as they couldn't be found on the national database. I replied same day.
  Today I received the same email asking me to provide the gas meter details again. I decided to call them. After waiting about 5 minutes to get through a very helpful chap took the details over the phone and updated their system accordingly. This started the 35 day clock ticking apparently, so I should now have switched mid March.
  My advice to anyone who gets this email is NOT to reply by email, best to call them.
  Looks like we're back on track now.
• Coop was supposed to take over my gas and electricity on 23 Jan. Just contacted my old supplier as gas still showing on account - was informed that no request had been made to take over gas (according to national database). Long time on hold to Coop - person I eventually spoke to was on the overflow team - didn't know anything and could only pass the message on. No idea when they would get back to me. No email reply either.
  Also had email earlier last month saying there was a mix-up on database for electricity - no mention of gas, however
  Beginning to make edf and npower seem efficient!
• I'm mindful it could take a while but I've switched via e-mail this morning so let's see how long it really takes.
• I just switched from Spark to the Co-op.
  The switch was very smooth, it took about six weeks.
  They kept me updated by email, and sent me details of the exact date the they would be requesting switchover from Spark. This came in very handy, as I rang up Spark the day before to pay my account up to that date. I had heard that Spark try to keep you by claiming that you have outstanding debts, but that was not possible for them this time, as I was completely not owing them a penny on the date of the switchover request.
  The actual switchover happened about four weeks after the switchover request to Spark.
  The Coop did not take closing readings from Spark and estimated them, but that worked out OK for me.
  I have only rung the Coop once, and was on hold for about 10 minutes, but the information system does tell you the position in the queue so you can abandon the call if the queue is long. The operative I spoke to was helpful and knew his stuff, it was just an enquiry about meter readings.
  No problems so far, but early days, I have only been with them a month. Their prices are low, not the lowest, but reasonable, so I will stick with them if the service is good.
• Here is a useful bit of info from the co-op site for people thinking of changing, there maybe a price increase in a couple of months. So any savings that you see now might be a lot less in 2 months but that all depends on how much they increase and what the other companies do etc....
  "To give our customers certainty and peace of mind at a time of year when energy bills are rising, we are promising not to increase our prices until Spring 2013 (15 April 2013 to be precise) at the earliest"
• I initiated a change from Southern Electric to Co-operative Energy nearly a month ago. A letter arrived today, dated the 12th of February, -
  'we are increasing our prices for new customers who switch to Co-operative Energy on or after 12th February 2013. Our electricity prices will increase by 9.0% and our gas prices will increase by 8.5%.'
  Blah blah blah 'You do not need to take any action as a result of this letter.'
  Since they hadn't bothered to send me anything before this letter, I haven't officially switched yet, so I will be stuck with the higher prices. How nice for them.