Consumer Rights

A question about : At the end of my tether with harassing unwanted phonecalls

Hi...I hope I'm posting in the right place- I did read the stickys and looked for the most appropriate place but please re-direct if it's not in right section!

A question about : First Choice EPC

Hi all,

I paid for an EPC through https://firstchoiceepc.com

The assessor visited the property and undertook an assessment. Since then he has vanished into thin air, the report has not been uploaded and First Choice EPC are no longer replying to my emails.

At the very least I'd like to raise this with Trading Standards but don't know where First Choice EPC are based.

Any suggestions?

A question about : holiday miss selling?

Today my 19 yr old daughter went to the travel agents and booked a holiday to the Dominican Republic for this July. When she went to book her holiday she did not know where she wanted to go so at the suggestion of the travel agent she booked this holiday unaware that it would be hurricane season. She now no-longer wishes to go there, is she within her rights to swap to a different destination?

A question about : SAR, the organisation took the fee but never send the info

Hello All

Could you please put me in right direction.

I made a Subject Access Request to the organisation. They asked for a fee, which I provided. But after they said they are not going send anything as I suppose to have everything they got on me already.

I reminded them twice that they still were required to comply with the law and provide me with the info I asked. But nothing!

Anything I need to do before I complain to the ICO?

Many thanks

A question about : NPower Engineer not turned up

Hi all,

I had booked an NPower engineer to come and replace the gas meter in our house (the one we have is so old, it's the clocks type and it's taken me well over a year to get them to agree to replace it).

He was meant to be here this morning, between 8am - 1pm. I confirmed it on Friday. Now he's not turned up, and NPower are not responding to my messages on Twitter (they're usually pretty good at responding on there, hence why it's my first port of call).

A question about : Advance booking through Travel Republic problem.

Hi

A question about : Can we have a sticky sale of goods act or consumer rights thread?

Note from MoneySavingExpert.com:

Just a reminder that about the Consumer Rights article on the main site.

Back to the thread.....

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On this board please?

A question about : Delivery rights discussion

Hi all, we've written a new Delivery Rights guide to help you get compensation for extra time off if you've lost out due to a delivery problems, and we'd love your feedback.

If you've tried the techniques mentioned in the guide, were you successful? Did you manage to get compensation, and if so, how much? Is there anything you'd add, or if you work for a delivery company, have you any insider tips?

Thanks for your help!

MSE Rose