Can we have a sticky sale of goods act or consumer rights thread?

A question about : Can we have a sticky sale of goods act or consumer rights thread?

Note from MoneySavingExpert.com:

Just a reminder that about the Consumer Rights article on the main site.

Back to the thread.....

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On this board please?

Best answers:

• I've got no problems with putting a sticky like this on the board (I think it is a good idea). If people use this thread for suggestions of wording etc, I can collect this together to make one post, and stick this. If anyone quotes from another site, please remember to provide a link to the site you are quoting from (this covers copyright issues). I think also, any relevent consumer rights sites could be linked to for a quick reference for people.
  Any views on whether people think the thread should be locked (people cant post on it), or open for replies would be helpful as well.
  Any suggestions for a good clear title could be handy as well.
  I'll stick this thread for a while to see what responses we get. Once all the info is in, I'll unlock this thread, and stick the finished thread at the top of the board.
• Thanks for taking up the suggestion.
  I'm sure that others will have some great suggestions too?
  How about https://www.consumerdirect.gov.uk/ and https://www.tradingstandards.gov.uk/ for starters?
• I think an info sticky that can't be posted on and then one that can be replied to would be a good idea. Often good info on the first page can get buried and forgotten if it's replied to lots.
• sounds a good idea - i certainly think it should be locked so that the information is easy to find. i also think that care needs to be taken, as such a website as this can only give a general overview of the law relating to consumer rights. the last thing needed is for someone to lose out, or worse, sue, due to action taken. I also feel that any thread should hav a referral link to the likes of Consumer Direct / CAB etc for people to get professional advice. It is amazing how many people are not aware of such organisations.
• https://www.citizensadvice.org.uk/
• https://www.netlawman.co.uk/acts/sale...s-act-1979.php
• My favourite provision in the Sale of Goods Act is section 48A. If you buy something and it breaks within six months the onus is now on the seller to show that the problem didn't exist when they sold it to you.
  It used to be up to the consumer to show this. The fact is that it's effectively impossible to prove this and so there's almost a presumption that a flaw arising (and brought to the attention of the seller) within 6 months of purchase existed at the time of purchase. Now that impossible task is the seller's resposibility!
  I don't think it works with private sellers though but e.g. a car dealer is subject to this as are second hand goods.
  The remedies include repair, reduction in original purchase price and replacement (though check these as this is from memory).
• Great idea!!!
  Should be fixed though, as good info can be difficult to find at the time you need it unless someone comes along with the right info you need. Above links to web sites are a great starter.
• I have spent many hours searching the forums for information regarding the Consumer Credit Act and Misrepresentation Act in relation to the follow-up procedure when a Credit Card Company refuses to give a refund on goods purchased by description but which were not as described.
  A dedicated thread would be ideal. I can't find anyone who is, or has been, in that situation and I could do with some help on this matter.
• I would like to see a discussion about what rights we should have and making sure people are aware of what rights they do not have. My mother recently tried to return an item that was faulty to a local major store hoping to get a refund to only be offered a repair or credit note. Although they are following company rule, how many people would be happy to have the faulty item repaired, only to have it for another six months and it to go wrong again or a credit note given when there is no other suitable option, meaning nothing as you are basically stuck with it and having to purchase a replacement elsewhere costing you more money. I think this is not made clear and should be and I would have thought to save their reputation the major store would be more willing to offer money back.:confused:
• Two documents which relate to buying goods & services on-line and are very useful:
  The Consumer Protection (Distance Selling) Regulations 2000. This is the original legislation and it has been changed slightly by subsequent amendments but it is a useful starting point.
  And a related document from the Office of Fair Trading:
  A guide for businesses on distance selling. This document is very useful as it seeks to explain to businesses how the DSR relate to them (and, therefore, customers).
  If you want to know some of the rights you have when buying on-line (through, for instance, the Amazon Marketplace environment) or on the telephone these 2 publications are a good starting point.
• I found this intersting
  https://www.opsi.gov.uk/si/si2002/20023045.htm
  The Sale and Supply of Goods to Consumers Regulations 2002
  This has been mentioned earlier but is useful.
• HI there,
  ERM......... I think im probably in the wrong place but does anyone have any advice??
  I am a self employed (Glos Based) decorator and have been working day and night to get people back in to their homes after last years disasterous floods. Our city was hit very badly and so a year on after thorough drying out and re-building we are getting to the end of the drama.
  I have been working between 2 properties for the past 7 weeks and town being its usual council run self there is no parking. At the beginning of the work we were told by the "New span-dangle - council wardens" that they understood the situation fully and any work vans seen parked on the (single yellow line) would be left alone. Sound fair??? I thought so.....
  HOwever, yesterday at !6:00 I just happened to look out of the window at work to see a traffic warden taking notes of my van so i went out to thank him for his understanding as he was the same guy that had originally said the vans would be left alone!!!!
  He totally blanked me as i said hello, i jokingly said " your not booking me are you? " again.... nothing. I then said " im sure it used to be how many footsteps from the vehicle to the sign plate, you guys really have to detail these days huh?" he joked back and the builder across the road acknowledged me whispering "he's winding you up". I said goodbye and went back to work.
  Now i FInally got in to my van at !9:07 and had been on since 07:00 that morning - what did i find on my windscreen dated 16:10???? And its offensive value Ј70.00.
  Does anyone have any advice how i can put this in writing to apeal... I am so very furious about this that if i even attempt to write a letter to the council i may be a tad too sharp
  Thanks for reading and i really hope someone can help
  Regards
  Marie
• Hi, i've just joined this page and don't know how to use it yet but can anyone help?
  I recently had a free 7 day trial for a thing called highbeam which provides articles etc..I've used it before and cancelled at the end of my trial. This time i wanted to do that again but mistakingly used an old username from before and cancelled that(it was very similar and used the same email) So the deadline came and went and i've now had $200 taken out of my account!! As soon as i realised i've been trying to contact them via email but have had no reply. I understand that i ticked the terms and conditions but it's such a huge amount (annual rate). Does anyone know if i have any rights whatsoever?